Utility Analytics Institute: August 2024
We Enable Utility Transformation Through Analytics Utility Analytics Institute (UAI) is a utility-led membership organization that provides support to the industry to advance the analytics…
Category: Customer
UAI July 2024 Calendar
We Enable Utility Transformation Through Analytics UAI is a utility-led membership organization that provides support to the industry to advance the analytics profession and utility…
UAI June 2024 Calendar
We Enable Utility Transformation Through Analytics UAI is a utility-led membership organization that provides support to the industry to advance the analytics profession and utility…
Creating Excellence in Customer Experience Analytics at Salt River Project
Arizona-based Salt River Project (SRP) is one of the oldest municipal utilities in the United States, but the water and electricity service provider takes anything…
How Data Analytics Helped CPS Energy Launch a Growing Customer Experience Initiative
As the nation’s largest community-owned electric and gas utility, San Antonio-based CPS Energy is at the vanguard among municipal utilities, growing data management and analytics…
Proving the Value of Customer Analytics at Orlando Utilities Commission
Almost a decade ago, the Customer Experience group at the Orlando Utilities Commission (OUC) began looking for use cases to demonstrate the value of investing…
Accelerating Your Analytics Maturity Journey in the Utilities Sector
In an era of digital transformation reshaping industries across the globe, the utilities sector finds itself at a crucial crossroads. The transition from viewing consumers…
Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience
Today’s utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal…
Smart Utility Summit 2023
The 2023 Smart Utility Summit (SUS23) is designed to bring together a select group of 80 utility and co-op professionals from across North America, along…
Smart Utility Summit 2023
The 2023 Smart Utility Summit (SUS23) is designed to bring together a select group of 80 utility and co-op professionals from across North America, along…