Using data science to break down program silos and better serve your customers
What if you could double the performance of your utility’s program portfolio without increasing marketing spend? The development of new technologies and new ways of…
Category: Customer
The Year of Utility Transformation: Becoming Energy Resilient, Dynamic Energy Providers Through AI
Throughout a year of unprecedented change in 2020, utilities have been committed to developing energy resilience through innovation. While resilience is often thought of only…
COVID-19: Six Use Cases on How Analytics Can Help in the Short Term
As providers of essential services, utilities have their hands full with COVID-19. From managing a large workforce to serving many customers, utility operations are using…
Georgia Power Foundation Invests $1 Million to Support State in COVID-19 Recovery (Via T&D World)
The Georgia Power Foundation is supporting COVID-19 recovery with investments impacting food insecurity, homelessness and displaced worker assistance. The Georgia Power Foundation, Inc. is investing…
Reducing Bad Debt & Collection Costs with Predictive Analytics: Part 2
Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central…
Reducing Bad Debt & Collections Costs with Predictive Analytics: Part 1
Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors…
Top Analytics Trends and Use Cases Showcased at Utility Analytics Week 2019
Overall utility industry analytics maturity has increased substantially when compared to the first Utility Analytics Week nine years ago. This year’s presentations covered the use…
A Team Approach to Utility Customer Journey Orchestration
Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by…
The Answer to CIS Shortcomings: CRM or Analytics?
Is CRM investment worth it? Traditional customer information systems (CISs) are billing engines that were built to process meter data and send the appropriate information…
Oracle customers testing analytics solutions for EV adoption and integration
Oracle is ramping up investment in analytics-based products and services to facilitate smoother utility operations alongside booming EV adoption. Oracle recently announced that the company…