Tendril & Simple Energy merger Uplight strives to alleviate IT integration headaches
Uplight wants to make it easier for utilities to do more for their customers—and for IT teams work with their solutions on the back end.…
Category: Customer
In-home Voice Assistants for Utility Customers Part 1: “The New, Better, Mobile Experience”
Sales of in-home voice assistants are surging. According to a report by Market Research Future, the market for this technology is anticipated to achieve revenues…
Customer journey analytics for payment arrangements
Consider this scenario: your utility notices that there was a high volume of calls to make payment arrangements for residential customers in the months immediately…
Home automation: using data to deliver value propositions that work
From discovering new sources of revenue to data collection and analysis that lead to customer experience, becoming an integral part of the smart home value…
How can utilities break into the home automation device market?
The global Smart Home Energy Management Device Market is budding. According to Market Research Future, it is expected to grow at a CAGR of approximately…
Oregon utilities poised to sink or swim with new electric transportation rule
How utilities adopt the new rule will depend on their ability to integrate and analyze electric vehicle, transportation, grid, and customer data. In mid-April, Oregon…
Customer and Data Analytics Part 2: Mastering Utility Customer Satisfaction 2.0 through AI
AI is becoming indispensable across industries, and utilities are not immune. Back in 2012, the Aberdeen group reported that merely 18% of utility industry businesses…
Customer Data Analytics Part 1: Inventing on Behalf of your Customers
Customer Analytics will help utilities provide better service and identify new opportunities, but not without adopting a new perspective on customers. From the 13th century…
How the utility can do more than just light up the town
The best way to your customers may be through the front doors of City Hall. In the late 1990s, I was working with a cable…
Xcel Energy and Google collaboration indicates a shift in how utilities are serving customers
Brett Carter, executive vice president and Chief Customer & Innovation Officer at Xcel Energy discusses the company’s partnership with Google. The internet has changed many…