New uses of smart meter data are coming to utilities
It is that time again. FERC just published a paper that has been on my night stand every year at this time since 2006: the…
Category: Customer
States increase efficiency investments and power savings: ACEEE Scorecard
NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and…
Using an analytics platform to build a bridge between grid and customer data
As many Utility Analytics Institute members are aware, and indeed are experiencing, utilities have historically had a very distinct wall between the siloes of customer…
Hurricane Florence: storm social media snapshot
As mutual assistance crews hit the road for the Carolinas, many companies tracked their progress on social media. Not that long ago, when linemen were…
Getting the pulse of your customers
T&D World’s Rick Bush ponders the changing utility business since his time at Georgia Power. I once had the privilege of serving as the chairman…
JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages
As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities.…
Real-time customer sentiment for public services…this is a thing now
The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police…
JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?
The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive…
Deploying Analytics as EV Penetration Increases
There is no question that the pace of EV adoption is quickening, and analytics are more important than ever for utilities to accommodate that growth.…
Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light
[one_half] Thursday, August 16th at 1:00pm EDT Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages.…