Optimizing Utility Segmentation with Predictive and Qualitative Insights
The Customer Analytics Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of…
Category: Customer
AMI Transforms Business and Benefits Customers
Modern utilities are challenged to do more with less. Today, utilities must meet the ever-growing expectations of consumers while maintaining or reducing operational costs and,…
Aligning the Business: Salt River Project’s Analytics Organization
SRP has a thriving Analytics Community. Last year we formally established a community of people with an interest in data and analytics together to share…
Using Analytics to Enable Successful IT/OT Convergence
There is a new mindset coming to the forefront for utility leadership, a mindset that says: “Data must be considered a vital asset to the…
Should Utilities Outside of Europe be Worried about GDPR?
Data Privacy is top of mind across markets, due in part to the mandatory implementation of GDPR to all companies that do business within the European…
How Dangers of Imprecise Thinking Could Increase as T&D Data Accuracy Increases
Some folks may be surprised to learn that a utility with millions of customers could have a 100% accurate billing system which associates each customer…
1+1=4: What Synergies Will be Created by California’s May 2018 Initiative to Have PV Installed on All New Homes?
What unexpected synergistic benefits will be created, based on the announcement this week that California plans to have solar photovoltaic panels installed on 100% of…
Keeping Ahead of the Dark Side of Customer Engagement—Detecting Power Theft
Power theft (or energy diversion) is like an arms race, where the good guys are constantly seeking to stay ahead of the bad guys. In…
7 Reasons Not To Miss UA Summit 2018
The Utility Analytics Summit offers the same type of inspiring setting to exchange ideas as years past, but this year the Summit will be held…
Meeting New Challenges with Advancements in Asset Health
Along with ongoing low electric sales growth and aging T&D assets, will reduced access to capital now make advanced asset health solutions even less of…