Municipals face new challenges in managing the risk in energy procurement
Municipal utilities have the reputation of being dedicated to the customer and dedicated they are, especially when it comes to meeting customers’ desires for sustainability.…
Category: Strategy
Utilities are getting nimble with analytics start-up investments and partnerships
Demanding times call for innovation and utilities have responded by getting involved. Traditionally risk averse, utilities now recognize that they can learn from companies that…
States increase efficiency investments and power savings: ACEEE Scorecard
NJ, CT, CO, SD improve most; MA and CA lead. As the U.S. government loosens environmental rules, states are investing more in energy efficiency and…
Data Privacy: A Secret Ingredient for Aspirational Energy Innovators
Data privacy is bubbling up across markets as a major issue to be faced. The DataGuard Initiative is aiming to be a source of support…
Doing data science right in Excel-pervasive utilities (on demand)
[one_half] Tuesday, September 25th, 11:00am-12:00pm Eastern Clutter created by years of Excel usage is inescapable in the utility industry, as are its associated bad consequences.…
JD Powers Customer Satisfaction leaders – what’s analytics have to do with it? Part 2 – outages
As we reported recently, the new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study is out and it is good news for utilities.…
Five lessons learned about change management
Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite…
De-risking analytics: things you may not know
Deploying analytics has become a top priority for utilities and is driving significant investments. By now, most utilities know that there’s a slew of well-documented analytics…
Enabling self-service at City of Tallahassee Utilities
City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign…
Real-time customer sentiment for public services…this is a thing now
The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police…