JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?
The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive…
Category: Strategy
Enabling Rapid Analytics Evolution at Tacoma Public Utilities
While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than…
Self-Service for Utilities: What’s Holding People Back?
The Analytics Architecture & Technology Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of…
Optimizing Utility Segmentation with Predictive and Qualitative Insights
The Customer Analytics Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of…
Technology to Culture: Evergy’s Enterprise Analytics Toolset
Andy Kapp, lead enterprise architect at Evergy, discusses how the right approach to technology can help to create an analytics culture. What types of benefits…
PG&E’s Agile Asset Analytics Teamwork
Jen Owens of Pacific Gas & Electric’s Digital Catalyst Group discusses how agile product development teams at PG&E have developed tools to optimize asset management…
Data: The Renewable Resource for Digital Reinvention
[one_half] It’s undeniable – analytics provide utilities with opportunities to realize significant cost savings in work and asset functions. Additionally, improvements in network reliability, regulatory…
Optimizing Your Grid of the Future Means Optimizing Your Data
Each month, UAI members gather to discuss the role of data analytics in grid optimization. This is a report out of recent discussions. It’s not…
The Future of Utility Analytics: Insights from Leading Utility Companies
[two_thirds] The energy industry is evolving at a rapid speed, and utilities are embracing data and analytics to counter challenges and create new opportunities. But,…
Assuring Reliability in an Evolving Utility Landscape
The electric grid as we know it is changing. The generating resource mix is shifting with the retirement of natural gas, coal and nuclear plants…