Enabling self-service at City of Tallahassee Utilities
City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign…
Category: Technology
Real-time customer sentiment for public services…this is a thing now
The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police…
Enabling Rapid Analytics Evolution at Tacoma Public Utilities
While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than…
Self-Service for Utilities: What’s Holding People Back?
The Analytics Architecture & Technology Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of…
Advancing Risk-Based Posture through Platform Alignment: NERC’s ERO Enterprise CMEP Technology Project
Stan Hoptroff, VP, CTO, and Director of Information Technology at the North American Electric Reliability Council, discusses the use of NERC’s ERO Enterprise CMEP technology to…
Technology to Culture: Evergy’s Enterprise Analytics Toolset
Andy Kapp, lead enterprise architect at Evergy, discusses how the right approach to technology can help to create an analytics culture. What types of benefits…
PG&E’s Agile Asset Analytics Teamwork
Jen Owens of Pacific Gas & Electric’s Digital Catalyst Group discusses how agile product development teams at PG&E have developed tools to optimize asset management…
Data: The Renewable Resource for Digital Reinvention
[one_half] It’s undeniable – analytics provide utilities with opportunities to realize significant cost savings in work and asset functions. Additionally, improvements in network reliability, regulatory…
Using Analytics to Enable Successful IT/OT Convergence
There is a new mindset coming to the forefront for utility leadership, a mindset that says: “Data must be considered a vital asset to the…
Assuring Reliability in an Evolving Utility Landscape
The electric grid as we know it is changing. The generating resource mix is shifting with the retirement of natural gas, coal and nuclear plants…