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  Customer Analytics Kickoff Call – Preparation and What You Need to Know!

  Posted by Kevin Praet (Adm) on September 2, 2020 at 11:55 am

  Hello UAI Members,

   

  We could not be more excited to kick-off the UAI Customer Analytics Community! For our first meeting, we think it is important to spend some time getting to know each other, which in turn will help us better connect and collaborate during future monthly Community Conversations. This first Community Conversation on September 8 is a special opportunity to introduce yourself and share your successes, challenges, and topics of interest that will help us build a foundation for success for future Community programs.   

   

  Please review the below information to properly prep for the first Customer Analytics Community Conversation on September 8 at 11:00 am CT (9:00 am PT/ 10:00 am MT/ 12:00 pm ET).

  *If you have not signed up for the Customer Analytics Community, please Request to Join today to receive the login details to join us on September 8.

  Come prepared to share the following on September 8. We will spend a couple of minutes on each member, so preparing in advance will help keep us on task. The community leadership team and UAI staff will go first to help break the ice!  

  • Name
  • Company
  • Title/Role
  • Share one interesting thing that recently happened in your life – examples: I recently got a swim spa at my house or I recently adopted a new puppy 
  • Please describe one recent success that you have experienced within your role, team, or organization regarding customer analytics
  • Please describe one of your biggest challenges that you will face over the next year within your role, team, or organization as it relates to customer analytics
  • What is one topic that you would like to hear discussed during a future Customer Analytics Community Conversation?

   

  Please find a couple of meeting preparation notes that will help you better prepare:

  • When it is your turn, quickly go through the first four bullets above, because we definitely want to spend the majority of our time on the last three bullets. We will capture notes on the last three bullets
  • This Community Conversation on September 8 is a special 90-minute session, which will ensure we have enough time to go around the virtual “room” and allow everyone on the call to share
  • Arrive a few minutes early if you can, because we will try to start promptly at the start time, again to ensure everyone gets a chance to share
  • If you can and want to, please join us on audio AND video during this call

  • Don’t underestimate the value of “face-to-face” interaction. It allows the entire group to become familiar with one another, which in turn will help create meaningful relationships that leave all members feeling more satisfied.
  • Please know we want this to be a comfortable environment, so if you don’t want to or cannot join us via video that is okay. It is not required.

   

  Please know this exercise during our first Customer Analytics Community Conversation on September 8 will accomplish a couple of important things:

   

  1. It will help the members of this Community get to know each other better, which in turn will:

  • Build trust between members; boosting productivity, communication, and cohesion
  • Help strengthen the engagement of the members participating in this community, increasing our collaboration during meetings
  • Help you gain more value out of the topic discussions in the future, because more sharing is taking place due to the outcomes of really getting to know one another
  • Help you build lifelong professional relationships, so you have a core group to reach out to anytime you need help

   

  1. It will help us learn about each other’s recent successes and upcoming challenges:

  • This will help us all better understand where we are within our analytics journey and what problems we are trying to solve
  • This will also help us build out topics of discussions for future community meetings, better aligning our discussions with the things that matter most to you – real-time and future facing

  
  Please let me know if you have any questions beforehand otherwise I look forward to connecting with many of you next week.

   

  Thanks!

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 4 years, 2 months ago 1 Member · 0 Replies
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