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Customer Analytics in the Era of COVID – Exelon’s Story
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Customer Analytics in the Era of COVID – Exelon’s Story
UA Week 2020 , a virtual experience, is coming up November 18-20, 2020, all from the comfort of your home or office. What’s great about this event is, if you can’t participate live November 18-20, you can still access all of the event content on demand through December 3.
Lauren Feldhake, VP Customer Operations at PECO and Yannis Katsanos, Head of Customer Data Science at Exelon will share how the Exelon Utilities Customer Analytics group was able to switch gears quickly to support all Customer Organization across their fleet during the COVID-19 pandemic onset by using machine learning algorithms around usage and payments to provide information to the operating companies to help structure communications and program designs.
Learn how the team made the difficult decisions to balance existing and emerging needs and the details around the methodologies used to create anomaly detection systems and more!
If you want to hear from Exelon Corp and many others like, Oncor Electric Delivery, SDG&E, Duke Energy and CPS Energy – REGISTER NOW by following the steps below:
- Go to: http://www.uaievents.com/oPyLXy
- Select the Utility registration package.
- Enter your contact information and complete the attendee demographics questions.
- Enter the promo code MEMBER20 on the payment screen.
- Submit your registration.
Registration is complimentary for all UAI members – help us spread the word within your organization!
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Abbie Caracostas
Sr. Events Manager
Utility Analytics Institute (UAI)
Denver CO
7196604722
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3 Replies
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I tend to think HR/People analytics is a topic under the umbrella of UAI.
Sam, I would be curious to know what some of the different areas are that you are including in your HR Scorecard. We just completed a brainstorming exercise to try and identify a few of the different areas we want to begin parsing together but we are a ways out from actually having a dashboard right now.
Thanks,
Travis
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Travis Metcalfe
Strategy, Innovation, and Engagement Manager
Tacoma Power
Tacoma WA
2535028149
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Original Message:
Sent: 09-24-2020 13:13
From: Sam Held
Subject: Developing a Diversity, Equity & Inclusion Strategy and DashboardHi Silas,
We already include some diversity metrics on our dashboard and HR Scorecard and have been pulling more in depth data outside of the dashboard for D&I updates to our Executive Steering Committee and Employee Resource Groups. We are still working on adding more data for insights. Not too much discussion here because people or HR analytics is not a topic covered by UAI. We had that discussion last week among advisory group members of EHRG (group of those involved with HR Metrics & Reporting) and previously among members of the CEWD Workforce Planning Council that I am a member of.
Reach out to me if you want to discuss more offline.
Sam Held
Analyst, Workforce Planning & Analytics
TVA
saheld@tva.gov——————————
Sam Held
Analyst, Workforce Planning & Analytics
TVA
423-751-2220
——————————Original Message:
Sent: 09-15-2020 12:55
From: Silas Dulan
Subject: Developing a Diversity, Equity & Inclusion Strategy and DashboardHello UAI Members,
We are currently working on a Diversity, Equity & Inclusion (DE&I) strategy that is firmly based in data analytics. As a company, we want to reflect the communities we have the pleasure of serving. With that, our communities are evolving and we must do the same. Moreover, we understand that representation matters. To fundamentally understand our internal demographics in contrast to the communities we serve will allow us to benchmark, goal set and move strategically.
Along with developing a Diversity, Equity & Inclusion strategy, we are in the process of developing a DE&I dashboard. Issues we are currently discussing in regard to our strategy and dashboard include: how transparent do we want to be with the reporting (e.g. all ee access), data security, what specific metrics to track, etc.
We would ultimately like to connect with other UAI members that are working on or who have a DE&I strategy and/or DE&I dashboards. We would like to connect with others dealing with the same issues, so we can learn from you to help develop our strategy and dashboards.
Please feel free to reply to this post or reply directly to me to connect. Thanks in advance for your help!
Respectfully,
Silas
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Silas Dulan
Director of Diversity, Equity and Inclusion
Evergy
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Hello UAI Members,
Several members have reached out to me to request an opportunity to collaborate with @Silas and any other members interested in discussing this topic, i.e. “Developing a Diversity, Equity & Inclusion Strategy and Dashboard“, in an informal environment where you can share ideas and exchange information. I would like to help coordinate this Microsoft Teams meeting. Silas and his team are available on the dates/times listed below. Please take this Doodle survey to let me know which date/time option works best for you. The Doodle requires you to submit your email, so I know who to include on the meeting invite.
Dates included in the Doodle survey (time zones in the Doodle automatically adjust to your own time zone):
- Thursday, October 22 at 2:00-3:00 pm CT (12-1pm PT/ 1-2pm MT/ 3-4pmET)
- Wednesday, October 20 at 12:00-1:00 pm CT (10-11am PT/ 11am-12p MT/ 1-2pm ET)
- Thursday, November 5 at 12:00-1:00 pm CT (10-11am PT/ 11am-12p MT/ 1-2pm ET)
Take the Doodle at https://www.doodle.com/poll/zn8h6rvdue4bs7qv. The sooner you take the Doodle survey, the sooner I can schedule this on your calendar to save the date/time.
Thanks!Leslie
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Leslie Cook
Membership & Digital Engagement Manager
Utility Analytics Institute (UAI)
719-203-8650, lcook@endeavorb2b.com
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Original Message:
Sent: 09-24-2020 14:26
From: Travis Metcalfe
Subject: Developing a Diversity, Equity & Inclusion Strategy and DashboardI tend to think HR/People analytics is a topic under the umbrella of UAI.
Sam, I would be curious to know what some of the different areas are that you are including in your HR Scorecard. We just completed a brainstorming exercise to try and identify a few of the different areas we want to begin parsing together but we are a ways out from actually having a dashboard right now.
Thanks,
Travis
——————————
Travis Metcalfe
Strategy, Innovation, and Engagement Manager
Tacoma Power
Tacoma WA
2535028149
——————————Original Message:
Sent: 09-24-2020 13:13
From: Sam Held
Subject: Developing a Diversity, Equity & Inclusion Strategy and DashboardHi Silas,
We already include some diversity metrics on our dashboard and HR Scorecard and have been pulling more in depth data outside of the dashboard for D&I updates to our Executive Steering Committee and Employee Resource Groups. We are still working on adding more data for insights. Not too much discussion here because people or HR analytics is not a topic covered by UAI. We had that discussion last week among advisory group members of EHRG (group of those involved with HR Metrics & Reporting) and previously among members of the CEWD Workforce Planning Council that I am a member of.
Reach out to me if you want to discuss more offline.
Sam Held
Analyst, Workforce Planning & Analytics
TVA
saheld@tva.gov——————————
Sam Held
Analyst, Workforce Planning & Analytics
TVA
423-751-2220Original Message:
Sent: 09-15-2020 12:55
From: Silas Dulan
Subject: Developing a Diversity, Equity & Inclusion Strategy and DashboardHello UAI Members,
We are currently working on a Diversity, Equity & Inclusion (DE&I) strategy that is firmly based in data analytics. As a company, we want to reflect the communities we have the pleasure of serving. With that, our communities are evolving and we must do the same. Moreover, we understand that representation matters. To fundamentally understand our internal demographics in contrast to the communities we serve will allow us to benchmark, goal set and move strategically.
Along with developing a Diversity, Equity & Inclusion strategy, we are in the process of developing a DE&I dashboard. Issues we are currently discussing in regard to our strategy and dashboard include: how transparent do we want to be with the reporting (e.g. all ee access), data security, what specific metrics to track, etc.
We would ultimately like to connect with other UAI members that are working on or who have a DE&I strategy and/or DE&I dashboards. We would like to connect with others dealing with the same issues, so we can learn from you to help develop our strategy and dashboards.
Please feel free to reply to this post or reply directly to me to connect. Thanks in advance for your help!
Respectfully,
Silas
——————————
Silas Dulan
Director of Diversity, Equity and Inclusion
Evergy
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Don’t forget to cast your VOTE! This poll will be closed at the end of the business day on Wednesday, September 30.
Please select your favorite Outage Management data visualization for the September 2020 UAI “Best Visualization of the Month” contest at https://www.surveymonkey.com/r/37T8Y8X!
We will announce the member favorite at the beginning of next month. The member favorite will receive pride and glory, bragging rights, and a $10 Starbucks gift card! Thanks so much to the members that submitted your Outage Management data visualizations!
In addition to voting, I would love to hear your theme ideas for future data visualizations of the month! Reply to this post to share your ideas.Thanks!
Leslie——————————
Leslie Cook
Membership & Digital Engagement Manager
Utility Analytics Institute (UAI)
719-203-8650, lcook@endeavorb2b.com
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Original Message:
Sent: 09-23-2020 12:10
From: Leslie Cook
Subject: VOTE For Your Favorite Outage Management Data Visualization – September 2020 “Best Visualization of the Month” ContestIt’s time to VOTE for your favorite data visualization for the September 2020 UAI “Best Visualization of the Month” contest!
Please select your favorite outage management data visualization for the UAI “Best Visualization of the Month” contest at https://www.surveymonkey.com/r/37T8Y8X!
When selecting your favorite, consider criteria like, how automated is the visualization, from where is the visualization pulling the data, how easy is the visualization to understand, etc. (of course this criteria is not required, but we wanted to pass along some example criteria to consider while selecting your favorite visualization).
We will close this poll at the end of the day on the last business day of the month, which is Wednesday, September 30, 2020.
We will announce the member favorite at the beginning of next month.Thanks so much to the members that submitted your data visualizations in September!
The member favorite will receive pride and glory, bragging rights, and a $10 Starbucks gift card!
-M.jpg "Mic Drop")
Enjoy selecting your favorite!
Thanks!
Leslie
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Leslie Cook
Membership & Digital Engagement Manager
Utility Analytics Institute (UAI)
719-203-8650, lcook@endeavorb2b.com
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