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Anti Drone Technology
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Anti Drone Technology
Hello everyone,
We received an interesting question earlier and I wanted to circulate within the community to see if anyone has any insight! Please see the question below:
There was a recent Gartner Research on anti-drone technology, but I’m surprised to find very little or nothing in the way of discussion on implementing anti drone strategies given the recent Iranian attack on Saudi oil fields. Are organizations with potential soft targets ignoring the issue or keeping the topic under the vest? Are utilities which have an abundance of soft targets, thinking about this issue? A security guard and a chain link fence are almost obsolete.
Thanks
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Kevin Praet
Membership Coordinator
Informa
Boulder CO
315-440-3033
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1 Reply
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Hi Jeff,
Navigant has worked with a number of utilities around these types of implementations, and has also developed a set of CRM best practices. At a high-level, each utility has a different set of variables and processes that a CRM platform can support, so the business case will vary depending on those. I’d be happy to introduce you to our Navigant experts in this space.
Also along those lines, I wanted to share Navigant Research’s free white paper, The Changing Value of Customer Experience in the Energy Cloud. This provides some context around the importance of tools like VOC and CRM for utilities moving forward. It may have some helpful insights as you strategize in advance of your rate case proceedings.
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Michael Kelly
Research Analyst
Navigant
Boulder CO
3034935479
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Original Message:
Sent: 09-16-2019 23:00
From: Jeff Yankley
Subject: Looking for ROI or Benchmark for Voice of Customer and CRM platformsHello fellow UAI members,
Consumers Energy is looking to invest in a Voice of Customer (VOC) platform and a new Customer Relationship Management (CRM) platform. As a regulated utility, we are looking to include these investments in an upcoming rate case. In order to be considered for approval, we have to be able to demonstrate that these are prudent investments for our customers.
Has any other utility implemented a VOC or CRM platform and do you have any return on investment (ROI) information to share? Does anyone know of any benchmarking information available for these types of platforms? Anyone have any other ideas to share when writing rate case testimony?
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Thanks,
Jeff Yankley
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