• Customer Analytics Community

  October Customer Analytics Meeting Follow Up + What’s Next!

  Posted by Kevin Praet (Adm) on October 16, 2020 at 5:07 am

  Hello Customer Analytics Community Members,

  Thank you to everyone who attended our “Solve my Problem” exercise earlier in the week! For those unable to attend, we broke up into different breakout groups to discuss two key issues brought about in our getting to know you survey and kickoff meeting last month. Special thanks to the Customer Analytics Leadership Team who helped facilitate on the following!

  Problem #1/Group #1:

  • COVID:

  • What have you learned from COVID, and what is one process that has changed that will change the way your utility will do business long-term?
  • What does a post COVID world look like with regard to payment trends and how does that impact our companies?

   

  Problem #2/Group #2:

  • Prioritizing and Meeting High Demands with Limited Resources

  • How are you meeting high demands with a small team (aka Too Much Demand, Not Enough Supply); especially as you are faced with challenges like customer hardship (more arrearages, increased bad debt, inability to pay)?
  • Many members stated that they have limited resources and competing priorities. How do you prioritize work, especially as it relates to customer analytics

  For those unable to attend, We’ve provided PDF notes for our discussion in Group 1 (COVID) and a recording for Group 2 (Prioritizing and Meeting High Demands with Limited Resources). To access please visit our library page here.

  Next month we will be meeting Wednesday November 18th at 1:30 Eastern for a special 90-minute session at Utility Analytics Week (we will have some more information on this session soon). Please be sure you have a placeholder showing on your calendar at this time. If you’re not seeing one, please reach out to me at kpraet@utilityanalytics.com so I can forward your way

  If you have any questions/concerns please let us know otherwise we look forward to connecting with you all next month.

  Thanks!

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 4 years, 1 month ago 1 Member · 0 Replies
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