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November Customer Analytics Meeting Follow Up + What’s Next
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November Customer Analytics Meeting Follow Up + What’s Next
Hello Customer Analytics Community Members,
Thank you to everyone who attended our November Customer Analytics Community Conversation (part of UA Week) last week! For those unable to attend, we had a special 90 minute panel discussion around “Enterprise-Wide Customer Analytics: How Utilities are Setting Up Their Organizations for Success and Transforming Their Business,” and featured the following facilitators and panelists who each shared their perspectives on the topic:
Facilitators:
– Jeff Yankley (Director of Customer Intelligence & Analytics) – Consumers Energy– Tim Krall (Director of Customer Analytics) – Exelon Utilities
Panelists:
– Daniel McCrobie (Sr. Analyst) – Salt River Project
– Vitha Krishnamurthy (Lead – Business Intelligence) – Enbridge Gas Inc.
– Jason Sanderson (Customer Analytics Manager) – Black Hills Energy
– Poonam Yadav (Sr. Manager, Insights and Research) – Consumers Energy
For a full recording and slide deck, please visit our Customer Analytics library page HERE.Next month we WILL NOT be meeting due to the holidays but will instead be regrouping Tuesday, January 12th at 11:00 AM CT for a panel discussion on “Best Practices on How Utilities have dealt with COVID-19″ and will have more info on this session soon.
If you have any questions please let us know otherwise we hope you all have a great holidays season and look forward to regrouping in 2021!
Thanks,
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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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