Customer Analytics Community
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Upcoming February 9th Community Conversation
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Upcoming February 9th Community Conversation
Hello Customer Analytics Community Members,
I hope all is well! We have a very exciting Community Conversation planned for this month and hope you all can join us. On Tuesday, February 9th at 11:00 AM CST, we’ll be joined by Community Leader Vitha Krishnamurthy (Lead Business Intelligence at Enbridge Gas) who will be helping facilitate our “Customer Analytics Solve My Problem” exercise. This meeting will further examine two challenges brought about during our kickoff meeting and “Getting to Know You” survey and we look forward to discussing possible solutions. Please see below for a full session description:
Session Description:
Join the Customer Analytics Community on Tuesday, February 9 at 11:00 AM CT for an interactive “Solve My Problem” exercise facilitated by Vitha Krishnamurthy, Lead, Business Intelligence at Enbridge and Community Leader. This session has been designed with input directly from members of the Customer Analytics Community, captured from the “Getting to Know You” survey and exercise during the kick-off Community Conversation.
The “Solve My Problem” session will be delivered in a way that will encourage partnered collaboration between members to come up with solutions and/or action plans to help members solve real-time “problems”. During conversations about the “problems”, we encourage members to showcase their successes, share experiences and lessons learned, and gain valuable insights from the supportive and knowledgeable group of peers meeting during this Community Conversation. We encourage open, interactive dialogue throughout the exercise to create a vibrant and collaborative environment, and to ensure everyone in attendance receives an opportunity to voice their opinions and ideas.
Come prepared to discuss the following “problems” during the Customer Analytics Community “Solve My Problem” exercise!
- Problem #1: Governance of Analytics on an enterprise-wide level
- What are your best practices for and how do you handle governance of analytics enterprise-wide within your organization?
- In regard to the challenge of enterprise analytics, how do you share master data for customers and other domains based on priority?
- Problem #2: How are you able to gather and report on the data that is collected in a way that is meaningful to the business?
Facilitator: Vitha Krishnamurthy (Lead Business Intelligence at Enbridge Gas)
Vitha Krishnamurthy is the Lead of Business Intelligence in Enbridge Gas Inc. based in Ontario, Canada. Enbridge Gas serves over 3.25 million customers in Ontario. Vitha holds a MBA from Ryerson University, Toronto and is a Certified Public Accountant (Illinois Board).___________________________________________________________________________________________________________________________________________
I’ll be providing our Microsoft Teams link one day prior to the meeting. If you have any questions in the meantime please reach out and let us know.
Thanks!
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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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