March 2021 Customer Analytics Follow Up + What’s Next

  • March 2021 Customer Analytics Follow Up + What’s Next

    Posted by Kevin Praet (Adm) on March 10, 2021 at 5:45 am

    Hello Customer Analytics Community Members,

    Thank you to everyone who attended our Customer Analytics meeting yesterday, it was great to reconnect! For those unable to attend, we were joined by Community Leader Dan McCrobie, Sr. Analyst at SRP, and Gary Rector, Data Scientist at SRP, who led a  presentation on, “Why are you charging me for 8 scoops of ice cream when I just wanted 1!?!? Alerting customers before it becomes a high bill.” During our meeting community members learned about a new program at SRP that helps customers detect high bills. Furthermore we were able to hear the input from other utility members and learn about some other programs in place. 

    For a full recording and copy of our slide deck click HERE. For anyone who has not completed our post meeting evaluation, please take a minute and give us your input HERE. 

    Keep reading for a few quick announcements!

    1.) Next meeting Tuesday, April 13 at 11:00 AM CT

    Next month we’ll be meeting Tuesday, April 13 at 11:00 AM CT, and will have more information on our session and speakers soon. To stay up to date with future community conversations be sure to visit our Events Page HERE.

    2.) Continuous Improvement Survey – UA Summit Roundtable Topics

    In preparation for our upcoming UA Summit 2021, UAI wants your feedback on discussion topics that will guide the conversation during the networking happy hours. Please take this 1-minute, 1 question survey HERE to rank discussion topics and help our team with our program planning.


    3.) Utility Analytics Summit

    Utility Analytics Summit (May 3 – 5)  will be a 100% virtual event this year and is FREE for UAI members! To register, please visit the UA Summit website HERE and use code MEMBER21 when prompted. If you have any issues registering please reach out to me at kpraet@utilityanalytics.com

    4.) UAI Excellence Awards 2021 – Submit your nominations today!

    Have you or your team submitted a nomination for the UAI Excellence Awards? Our new award series honors the best in the utility analytics profession, recognizing the individuals, teams, and organizations that have achieved and maintained excellence through innovation. Submit us your nomination in one of six categories and be considered for a chance to win. All finalists receive one complimentary pass to award ceremony taking place at Utility Analytics Week 2021!

    Short Nomination Form: 
    https://uaievents.wufoo.com/forms/rufcg500bi0o6r/
    Deadline: 
    June 30, 2021

    5.) T&D World “Securing The Grid” Event – Free for UAI Members!

    Our sister brand T&D World’s new event Securing The Grid is FREE for UAI members! For more information and registration, please visit T&D World’s event website HERE and use code UAIMEMBER. If you have any issues registering please reach out to me at kpraet@utilityanalytics.com

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    If you have any questions regarding the Customer Analytics Community or any of our announcements please let me know otherwise I look forward to connecting next month.

    Thanks!

    ——————————
    Kevin Praet
    Membership Coordinator
    Utility Analytics Institute (UAI)
    Boulder CO
    315-440-3033
    ——————————

    Kevin Praet (Adm) replied 3 years, 8 months ago 1 Member · 0 Replies
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