[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are just under one week away from our July Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, July 13 at 11:00 AM CT we’ll be joined by Poonam Yadav, Sr. Manager, Insights and Research at Consumers Energy and Francisco Gonzalez, Director Utility Services Experience Design at Consumers Energy who will be leading a presentation on Consumers Energy’s Entire Customer Journey. 

Learn more about this session and our speakers below!

Session Description: 

This presentation series will be about Consumers Energy’s Customer Journey and a 360 degree view of their customer. Part one, “Consumers Energy’s Customer Journey” is a presentation with Q&A and open discussion with Poonam Yadav, Sr. Manager, Insights and Research and Francisco Gonzalez, Director Utility Services Experience Design from Consumers Energy.

Speakers:

Poonam Yadav: Sr. Manager, Insights and Research at Consumers Energy

Poonam Yadav, Sr. Manager, Insights and Research at Consumers Energy is a subject matter expert with over a decade of experience in customer research, analytics, experience design, problem solving and voice of the customer. She is a strong customer advocate with a passion to build best in class customer and product experiences. 

Francisco Gonzalez: Director Utility Services Experience Design at Consumers Energy

Francisco Gonzalez, Director of Experience Design for Consumers Energy. Francisco leads the Utility Services value stream team at Consumers Energy. His portfolio is comprised of Outage, Billing and Payment, Operational Communications and Field Experiences. His team is responsible for the end-to-end journey that customers will encounter when they need them the most. Recent accomplishments are significant increases in customer index metrics, customer activations, and new customer facing web applications that Michigan residents love. Francisco lives in Grand Rapids, Michigan and has been in the utility sector in varies leadership roles for almost 25 years. 

______________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out last week via my alternate email address (kpraet@sg.utilityanalytics.com), however some members made us aware they either did not receive or noticed the invite got caught in spam. If you are not seeing a placeholder on your calendar for Tuesday, July 13th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 07-01-2021 14:49
From: Kevin Praet
Subject: Upcoming July (2021) Customer Analytics Community Conversation

Hello Customer Analytics Community Members,

I hope all is well and that you’re enjoying that start to your summers! With July just kicking off, I wanted to reach out and get you excited for our July (2021) Customer Analytics Community Conversation. On Tuesday, July 13th at 11:00 AM CT, we will be joined by Poonam Yadav, Sr. Manager, Insights and Research and Francisco Gonzalez, Director Utility Services Experience Design from Consumers Energy and their presentation,  “Consumers Energy’s Customer Journey.” This presentation will be part 1 of a two part series and will include Q&A and open discussion. Come prepared to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

I’m excited to share with you our latest IT update that will allow me to send meeting placeholders directly to your calendars. I have still included our placeholder as an attachment to this message but also forwarded as an invite your calendars this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. Our Microsoft Teams link will be updated on the placeholder and sent out to member via the discussion form one day prior.

If you have any questions please reach out to me otherwise I look forward to connecting with you all later in the month.

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Cristian Easton]

Hey Kevin,

 

I just joined the community so I do not have an invite. Can you send it to me please?

 

Thanks.

 

Sincerely,

 

Cristian Easton

 

——————————————-
Original Message:
Sent: 7/7/2021 5:24:00 PM
From: Kevin Praet
Subject: RE: Upcoming July (2021) Customer Analytics Community Conversation

Hello Customer Analytics Community Members,

I hope all is well! We are just under one week away from our July Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, July 13 at 11:00 AM CT we’ll be joined by Poonam Yadav, Sr. Manager, Insights and Research at Consumers Energy and Francisco Gonzalez, Director Utility Services Experience Design at Consumers Energy who will be leading a presentation on Consumers Energy’s Entire Customer Journey. 

Learn more about this session and our speakers below!

Session Description: 

This presentation series will be about Consumers Energy’s Customer Journey and a 360 degree view of their customer. Part one, “Consumers Energy’s Customer Journey” is a presentation with Q&A and open discussion with Poonam Yadav, Sr. Manager, Insights and Research and Francisco Gonzalez, Director Utility Services Experience Design from Consumers Energy.

Speakers:

Poonam Yadav: Sr. Manager, Insights and Research at Consumers Energy

Poonam Yadav, Sr. Manager, Insights and Research at Consumers Energy is a subject matter expert with over a decade of experience in customer research, analytics, experience design, problem solving and voice of the customer. She is a strong customer advocate with a passion to build best in class customer and product experiences. 

Francisco Gonzalez: Director Utility Services Experience Design at Consumers Energy

Francisco Gonzalez, Director of Experience Design for Consumers Energy. Francisco leads the Utility Services value stream team at Consumers Energy. His portfolio is comprised of Outage, Billing and Payment, Operational Communications and Field Experiences. His team is responsible for the end-to-end journey that customers will encounter when they need them the most. Recent accomplishments are significant increases in customer index metrics, customer activations, and new customer facing web applications that Michigan residents love. Francisco lives in Grand Rapids, Michigan and has been in the utility sector in varies leadership roles for almost 25 years. 

______________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out last week via my alternate email address (kpraet@sg.utilityanalytics.com), however some members made us aware they either did not receive or noticed the invite got caught in spam. If you are not seeing a placeholder on your calendar for Tuesday, July 13th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 07-01-2021 14:49
From: Kevin Praet
Subject: Upcoming July (2021) Customer Analytics Community Conversation

Hello Customer Analytics Community Members,

I hope all is well and that you’re enjoying that start to your summers! With July just kicking off, I wanted to reach out and get you excited for our July (2021) Customer Analytics Community Conversation. On Tuesday, July 13th at 11:00 AM CT, we will be joined by Poonam Yadav, Sr. Manager, Insights and Research and Francisco Gonzalez, Director Utility Services Experience Design from Consumers Energy and their presentation,  “Consumers Energy’s Customer Journey.” This presentation will be part 1 of a two part series and will include Q&A and open discussion. Come prepared to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

I’m excited to share with you our latest IT update that will allow me to send meeting placeholders directly to your calendars. I have still included our placeholder as an attachment to this message but also forwarded as an invite your calendars this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. Our Microsoft Teams link will be updated on the placeholder and sent out to member via the discussion form one day prior.

If you have any questions please reach out to me otherwise I look forward to connecting with you all later in the month.

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Leslie Cook (Adm)]

Thanks for the heads-up, Cristian! Kevin will get the calendar invite out to you right away. 

Thanks!

     @Leslie​

——————————
Leslie Cook
Membership & Digital Engagement Manager
Utility Analytics Institute (UAI)
719-203-8650, lcook@utilityanalytics.com
——————————
——————————————-
Original Message:
Sent: 07-07-2021 17:44
From: cristian easton
Subject: Upcoming July (2021) Customer Analytics Community Conversation

Hey Kevin,

 

I just joined the community so I do not have an invite. Can you send it to me please?

 

Thanks.

 

Sincerely,

 

Cristian Easton

 

Original Message:
Sent: 7/7/2021 5:24:00 PM
From: Kevin Praet
Subject: RE: Upcoming July (2021) Customer Analytics Community Conversation

Hello Customer Analytics Community Members,

I hope all is well! We are just under one week away from our July Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, July 13 at 11:00 AM CT we’ll be joined by Poonam Yadav, Sr. Manager, Insights and Research at Consumers Energy and Francisco Gonzalez, Director Utility Services Experience Design at Consumers Energy who will be leading a presentation on Consumers Energy’s Entire Customer Journey.

Learn more about this session and our speakers below!

Session Description:

This presentation series will be about Consumers Energy’s Customer Journey and a 360 degree view of their customer. Part one, “Consumers Energy’s Customer Journey” is a presentation with Q&A and open discussion with Poonam Yadav, Sr. Manager, Insights and Research and Francisco Gonzalez, Director Utility Services Experience Design from Consumers Energy.

Speakers:

Poonam Yadav: Sr. Manager, Insights and Research at Consumers Energy

Poonam Yadav, Sr. Manager, Insights and Research at Consumers Energy is a subject matter expert with over a decade of experience in customer research, analytics, experience design, problem solving and voice of the customer. She is a strong customer advocate with a passion to build best in class customer and product experiences. 

Francisco Gonzalez: Director Utility Services Experience Design at Consumers Energy

Francisco Gonzalez, Director of Experience Design for Consumers Energy. Francisco leads the Utility Services value stream team at Consumers Energy. His portfolio is comprised of Outage, Billing and Payment, Operational Communications and Field Experiences. His team is responsible for the end-to-end journey that customers will encounter when they need them the most. Recent accomplishments are significant increases in customer index metrics, customer activations, and new customer facing web applications that Michigan residents love. Francisco lives in Grand Rapids, Michigan and has been in the utility sector in varies leadership roles for almost 25 years. 

______________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out last week via my alternate email address (kpraet@sg.utilityanalytics.com), however some members made us aware they either did not receive or noticed the invite got caught in spam. If you are not seeing a placeholder on your calendar for Tuesday, July 13th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

Original Message:
Sent: 07-01-2021 14:49
From: Kevin Praet
Subject: Upcoming July (2021) Customer Analytics Community Conversation

Hello Customer Analytics Community Members,

I hope all is well and that you’re enjoying that start to your summers! With July just kicking off, I wanted to reach out and get you excited for our July (2021) Customer Analytics Community Conversation. On Tuesday, July 13th at 11:00 AM CT, we will be joined by Poonam Yadav, Sr. Manager, Insights and Research and Francisco Gonzalez, Director Utility Services Experience Design from Consumers Energy and their presentation,  “Consumers Energy’s Customer Journey.” This presentation will be part 1 of a two part series and will include Q&A and open discussion. Come prepared to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

I’m excited to share with you our latest IT update that will allow me to send meeting placeholders directly to your calendars. I have still included our placeholder as an attachment to this message but also forwarded as an invite your calendars this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. Our Microsoft Teams link will be updated on the placeholder and sent out to member via the discussion form one day prior.

If you have any questions please reach out to me otherwise I look forward to connecting with you all later in the month.

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————