• Customer Analytics Community

  Recording for July 2021 Community Conversation + Next Month’s Details + Announcements

  Posted by Kevin Praet (Adm) on July 13, 2021 at 4:32 am

  Hello Customer Analytics Community Members,

  Thanks for attending the July, 13 2021 Customer Analytics Community Conversation! For those unable to attend, we missed you and look forward to seeing you next month. During this Community Conversation, we were joined by Francisco Gonzalez, Director Utility Services, Experience Design and Poonam Yadav, Sr. Manager, Insights & Research at Consumers Energy, who led a presentation on, “Consumers Energy’s Customer Journey.”

  Please find the recording and presentation deck for this Community Conversation in the Library.
  If you haven’t taken our post-meeting evaluation, please take a minute and complete it at the following link: https://www.surveymonkey.com/r/2021UAIComm.

  We look forward to seeing you online next month for the next Customer Analytics Community Conversation, which takes place August 10, 2021 at 11:00 AM CT. Please join us for a presentation with Q&A and open discussion on “AI Ethics in Customer Experience” with Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy. To stay up-to-date on this session and each of our future community conversations be sure to visit our Events Calendar.

  Keep reading for a few announcements!

  1. Coming Soon! Utility Analytics 101 Training! 
     • UAI has partnered with The University of Oklahoma, Data Science and Analytics Institute to develop and deliver training and certification in analytics topics in the utilities sector. We could not be more excited to bring this new offering to the industry!
     • Keep an eye out in the next few weeks for the ability to learn more and register for public classroom, virtual classroom and private group training options.
     • The training will provide a Certificate of Participation and Completion and Continuing Education Units (CEUs) through the University of Oklahoma.
  2. UA Week – Join us In-Person or Online!
     • In-Person: October 13-15, 2021
     • Online: December 8-9, 2021
     • Hosted by Oncor
     • Register today at UtilityAnalyticsWeek.com

  Again, find the recording and presentation deck for this Community Conversation in the Library.

  Thanks!

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 3 years, 4 months ago 1 Member · 0 Replies
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