Customer Analytics Community
Public Group
Public Group
Active 3 months ago
The Customer Analytics community will explore how analytics can utilize the broad spectrum of... View more
Public Group
Group Description
The Customer Analytics community will explore how analytics can utilize the broad spectrum of customer information to meet the evolving customer expectations, including, but not limited to the following (in no particular order):Improve marketing efforts and results (propensity models, customer segmentation)Optimizing the performance of programs, products and services by understanding changing consumer behaviorsCustomer relationship management – deepening of relationships and improving satisfaction and experience (CX)Customer journey analytics (managing customer fatigue, digital engagements, customer touchpoints, etc.)Improve operational efficiencies (credit and collections processes/payment trends, care center cost savings, etc.Risk and safety managementThe community will explore and broaden our understanding of various analytical methods, tools and technologies that support customer analytics. The community will offer a forum for customer analytics practitioners to:share their analytic use cases and innovative ideasshare their stories, challenges, resolutions, and lessons learned; no matter where you are within your customer analytics journeysupport members in solving their analytical problems and provide advice as experienced professionalsnetwork and build long lasting relationships
Upcoming August (2021) Community Conversation
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Upcoming August (2021) Community Conversation
Posted by Kevin Praet (Adm) on August 2, 2021 at 3:21 amHello Customer Analytics Community Members,
I hope all is well! With August just kicking off, I wanted to reach out and get you excited for our August (2021) Customer Analytics Community Conversation. On Tuesday, August 10th at 11:00 AM CT, we will be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on, AI Ethics in Customer Experience. As this discussion will be interactive, we urge you to come prepared ready to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.
Our latest IT update allows me to send meeting placeholders directly to your calendars through my alternate email address kpraet@sg.utilityanalytics.com. I sent out invitations for this community and each of our other communities this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. As this seems to be an issue with some of our members firewalls, we recommend whitelisting my new email address kpraet@sg.utilityanalytics.com to ensure any invites don’t go to your spam/junk folders.
Again please let me know if you have any questions/concerns or do not have a calendar placeholder on your calendar.
Thanks and I look forward to connecting with you all this month!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————Kevin Praet (Adm) replied 3 years, 3 months ago 2 Members · 3 Replies -
3 Replies
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Hey Kevin I looked through my emails and I did not see the invite. Can you please resend it to me?
Sincerely,
Cristian Easton
——————————————-
Original Message:
Sent: 8/3/2021 12:34:00 PM
From: Kevin Praet
Subject: RE: Upcoming August (2021) Community ConversationHello Customer Analytics Community Members,
I hope all is well! We are just under one week away from our August Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, August 10 at 11:00 AM CT, we’ll be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on AI Ethics in Customer Experience. As this discussion will be interactive we urge you to come prepared with questions and your insight!
Learn more about this session and our speakers below!
Session Description:
With emerging technologies, intelligent machines will be interacting with customers via agents that mimic human like cognitive decisions. While we build such empathic relationships with these intelligent machines, we also make ourselves vulnerable to their influence. In this presentation, Dr. Dutt-Mazumder will be showcasing some of the issues pertaining to AI ethics, the present challenges, how we can mitigate AI biasness and have an open dialogue to address AI ethics among Utility centric customer experience.
Speaker: Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics (Consumers Energy)
Avi Dutt-Mazumder, is a Data Science Supervisor at Consumers Energy in Customer Experience. He holds a PhD in computational neuroscience, he was the winner of the IEEE Brain award in 2018. He enjoys travelling, coding, swimming & diving in his leisure time. He lives in greater Dallas with his wife, and 2 pet fur babies.
____________________________________________________________________________________________________________________________________A calendar placeholder for this community conversation was sent out yesterday via my alternate email address (kpraet@sg.utilityanalytics.com). If you are not seeing a placeholder on your calendar for Tuesday, August 10th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.
Thanks and I look forward to connecting next week!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 08-02-2021 15:20
From: Kevin Praet
Subject: Upcoming August (2021) Community ConversationHello Customer Analytics Community Members,
I hope all is well! With August just kicking off, I wanted to reach out and get you excited for our August (2021) Customer Analytics Community Conversation. On Tuesday, August 10th at 11:00 AM CT, we will be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on, AI Ethics in Customer Experience. As this discussion will be interactive, we urge you to come prepared ready to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.
Our latest IT update allows me to send meeting placeholders directly to your calendars through my alternate email address kpraet@sg.utilityanalytics.com. I sent out invitations for this community and each of our other communities this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. As this seems to be an issue with some of our members firewalls, we recommend whitelisting my new email address kpraet@sg.utilityanalytics.com to ensure any invites don’t go to your spam/junk folders.
Again please let me know if you have any questions/concerns or do not have a calendar placeholder on your calendar.
Thanks and I look forward to connecting with you all this month!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
—————————— -
Hey Cristian,
Thanks for getting in touch and I apologize for any inconvenience! I just tried forwarding you the invite an alternate way, would you mind letting me know if you received?
Thanks!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 08-03-2021 14:42
From: cristian easton
Subject: Upcoming August (2021) Community ConversationHey Kevin I looked through my emails and I did not see the invite. Can you please resend it to me?
Sincerely,
Cristian Easton
Original Message:
Sent: 8/3/2021 12:34:00 PM
From: Kevin Praet
Subject: RE: Upcoming August (2021) Community ConversationHello Customer Analytics Community Members,
I hope all is well! We are just under one week away from our August Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, August 10 at 11:00 AM CT, we’ll be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on AI Ethics in Customer Experience. As this discussion will be interactive we urge you to come prepared with questions and your insight!
Learn more about this session and our speakers below!
Session Description:
With emerging technologies, intelligent machines will be interacting with customers via agents that mimic human like cognitive decisions. While we build such empathic relationships with these intelligent machines, we also make ourselves vulnerable to their influence. In this presentation, Dr. Dutt-Mazumder will be showcasing some of the issues pertaining to AI ethics, the present challenges, how we can mitigate AI biasness and have an open dialogue to address AI ethics among Utility centric customer experience.
Speaker: Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics (Consumers Energy)
Avi Dutt-Mazumder, is a Data Science Supervisor at Consumers Energy in Customer Experience. He holds a PhD in computational neuroscience, he was the winner of the IEEE Brain award in 2018. He enjoys travelling, coding, swimming & diving in his leisure time. He lives in greater Dallas with his wife, and 2 pet fur babies.
____________________________________________________________________________________________________________________________________A calendar placeholder for this community conversation was sent out yesterday via my alternate email address (kpraet@sg.utilityanalytics.com). If you are not seeing a placeholder on your calendar for Tuesday, August 10th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.
Thanks and I look forward to connecting next week!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————Original Message:
Sent: 08-02-2021 15:20
From: Kevin Praet
Subject: Upcoming August (2021) Community ConversationHello Customer Analytics Community Members,
I hope all is well! With August just kicking off, I wanted to reach out and get you excited for our August (2021) Customer Analytics Community Conversation. On Tuesday, August 10th at 11:00 AM CT, we will be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on, AI Ethics in Customer Experience. As this discussion will be interactive, we urge you to come prepared ready to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.
Our latest IT update allows me to send meeting placeholders directly to your calendars through my alternate email address kpraet@sg.utilityanalytics.com. I sent out invitations for this community and each of our other communities this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. As this seems to be an issue with some of our members firewalls, we recommend whitelisting my new email address kpraet@sg.utilityanalytics.com to ensure any invites don’t go to your spam/junk folders.
Again please let me know if you have any questions/concerns or do not have a calendar placeholder on your calendar.
Thanks and I look forward to connecting with you all this month!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
—————————— -
Hello Customer Analytics Community Members,
I hope all is well! We are just under one week away from our August Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, August 10 at 11:00 AM CT, we’ll be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on AI Ethics in Customer Experience. As this discussion will be interactive we urge you to come prepared with questions and your insight!
Learn more about this session and our speakers below!
Session Description:
With emerging technologies, intelligent machines will be interacting with customers via agents that mimic human like cognitive decisions. While we build such empathic relationships with these intelligent machines, we also make ourselves vulnerable to their influence. In this presentation, Dr. Dutt-Mazumder will be showcasing some of the issues pertaining to AI ethics, the present challenges, how we can mitigate AI biasness and have an open dialogue to address AI ethics among Utility centric customer experience.
Speaker: Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics (Consumers Energy)
Avi Dutt-Mazumder, is a Data Science Supervisor at Consumers Energy in Customer Experience. He holds a PhD in computational neuroscience, he was the winner of the IEEE Brain award in 2018. He enjoys travelling, coding, swimming & diving in his leisure time. He lives in greater Dallas with his wife, and 2 pet fur babies.
____________________________________________________________________________________________________________________________________A calendar placeholder for this community conversation was sent out yesterday via my alternate email address (kpraet@sg.utilityanalytics.com). If you are not seeing a placeholder on your calendar for Tuesday, August 10th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.
Thanks and I look forward to connecting next week!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 08-02-2021 15:20
From: Kevin Praet
Subject: Upcoming August (2021) Community ConversationHello Customer Analytics Community Members,
I hope all is well! With August just kicking off, I wanted to reach out and get you excited for our August (2021) Customer Analytics Community Conversation. On Tuesday, August 10th at 11:00 AM CT, we will be joined by Dr. Avi Dutt-Mazumder, Data Science Manager, Cx&T – Customer Intelligence Analytics at Consumers Energy, who will be leading a presentation on, AI Ethics in Customer Experience. As this discussion will be interactive, we urge you to come prepared ready to ask questions and share your insight! I’ll be providing more information on this session one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.
Our latest IT update allows me to send meeting placeholders directly to your calendars through my alternate email address kpraet@sg.utilityanalytics.com. I sent out invitations for this community and each of our other communities this morning. If you did not receive a calendar invitation let me know so I can help troubleshoot. As this seems to be an issue with some of our members firewalls, we recommend whitelisting my new email address kpraet@sg.utilityanalytics.com to ensure any invites don’t go to your spam/junk folders.
Again please let me know if you have any questions/concerns or do not have a calendar placeholder on your calendar.
Thanks and I look forward to connecting with you all this month!
——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
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