[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are one week away from our September Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, September 14 at 11:00 AM CT, we’ll be joined by Lindusia Chmieluk, System Developer, Business Data & Analytics Platform and Katia Bernstein, Staff Officer of Manitoba Hydro who will be leading a discussion around, Manitoba Hydro Credit and Collections Department’s Analytics Journey. As this discussion will be interactive we urge you to come prepared with questions and your insight.

Learn more about this session and our speakers below!

Session Description: 

This session will highlight the success of the Manitoba Hydro Credit & Collection Department’s analytics solution using Customer Information and Call Centre Statistics. This solution has increased collections, supported communication processes, and improved customer experience.

Speaker: Lindusia Chmieluk – System Developer, Business Data & Analytics Platform (Manitoba Hydro)

Lindusia Chmieluk is a System Developer in the Business Data & Analytics Platform section at Manitoba Hydro. For the last 8 years, she has been working in the Data & Analytics space on a variety of use cases across several utility domains (Generation, Transmission, Distribution and Customer). She has a Bachelor of Computer Science (Honours) degree from the University of Manitoba and is currently completing her Certificate in Management (CIM). 

Speaker: Katia Bernstein – Staff Officer (Manitoba Hydro)

Katia Bernstein is a graduate of the Business Administration and Economics programs at the University of Winnipeg. Now in her 11th year with Manitoba Hydro she currently is a Staff Officer in the Credit and Recovery Services Department. She has worked with various applications including, but not limited to: Customer Management System, CCA Auto-dialer and Cognos Analytics. She also takes tremendous pride in her reporting skills and over 15 years of customer service facing roles.  

_______________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out earlier in the month via my alternate email address (kpraet@sg.utilityanalytics.com). If you are not seeing a placeholder on your calendar for Tuesday,September 14th at 11:00 AM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————