• Customer Analytics Community

  Recording for November 2021 Community Conversation + Next Month’s Details + Announcements

  Posted by Kevin Praet (Adm) on November 9, 2021 at 3:00 am

  Hello Customer Analytics Community Members,

  Thanks for attending the November 9, 2021 Customer Analytics Community Conversation! For those unable to attend, we missed you and look forward to seeing you next month. During this Community Conversation, we were joined by Matt Halloran, Product & Services Manager at Avista Utilities, who led a discussion around, “Leveraging Data Analytics to Better Serve Customers.” 
  
  Please find the recording and presentation deck for this Community Conversation in the library. If you haven’t taken our post-meeting evaluation, please take a minute and complete it at the following link: https://www.surveymonkey.com/r/2021UAIComm.

  We look forward to seeing you online next month for the next Customer Analytics Community Conversation, which takes place December 7, 2021 at 12:00 PM CT (part of our virtual UA Week event). Please join us for a presentation with Q&A and open discussion on “Enhancing Customer Experience through Machine Learning and Intense Data Engineering” with Community Sponsor Tim Krall, Director of Customer Analytics and Ioannis Katsanos, Manager of Data Science at Exelon Utilities. To stay up-to-date on this session and each of our future community conversations be sure to visit our Events Calendar.

  Keep reading for a few announcements!

  1. Utility Analytics 101 Training – Register Today for 2021/2022 
     1. Website URL: https://training.utilityanalytics.com/
     2. UAI has partnered with The University of Oklahoma, Data Science and Analytics Institute to develop and deliver training and certification in analytics topics in the utilities sector. We could not be more excited to bring this new offering to the industry!
     3. Register for public classroom, virtual classroom and private group training options.
     4. The training will provide a Certificate of Participation and Completion and Continuing Education Units (CEUs) through the University of Oklahoma.
  2. UA Week – Join us virtually this December!
     1. Online: December 7-9, 2021
     2. Hosted by Oncor
     3. Register today at UtilityAnalyticsWeek.com
  3. Understanding and Operationalizing Artificial Intellegence Survey
     • Survey Link: https://www.research.net/r/GNYBLBB 
     • We have launched a new survey to understand how utilities are currently using artificial intelligence and the main challenges to operationalizing it. The survey inquires about AI use cases, data strategies, technology strategies, data ethics and governance strategies, and organizational culture.
     • If you have an understanding of your utility’s approach to these initiatives, please take this 5-minute survey! If you are not the right person for this survey, please forward the link to a colleague who is familiar with these initiatives.  
     • We hope to deliver the results to our members in the form of a report by the end of the year, so help us out and take the survey!

  Again please find the recording and presentation deck for this Community Conversation in the library.

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 3 years ago 1 Member · 0 Replies
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