• Customer Analytics Community

  Upcoming December (2021) Community Conversation

  Posted by Kevin Praet (Adm) on November 30, 2021 at 12:00 pm

  Hello Customer Analytics Community Members,

  I hope all is well! We are one week away from our December (2021) Customer Analytics Community Conversation (part of this year’s virtual UA Week event) and want to get you excited about the session taking place. On Tuesday, December 7th at 12:00 PM CT, we’ll be joined by Community Sponsor Tim Krall, Director of Customer Analytics and Ioannis Katsanos, Manager of Data Science at Exelon Utilities who will be leading a discussion around, “Enhancing Customer Experience through Machine Learning and Intense Data Engineering.” As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

  Learn more about this session and our speakers below!

  Session Description: 

  This session will focus on Exelon Utilities ETR and FCR efforts. Customers expect from their utilities the same level of service and communications they receive from their other digital engagements. As Exelon strives to provide the same level of experience, better understanding our customers and their interactions become essential.

  Speaker: Tim Krall, Director of Customer Analytics – Exelon Utilities

  

  
  Tim Krall is currently Director of Customer Analytics for Exelon Utilities. In this position, he is responsible for collaborating with business leaders and experts across Exelon to develop and deploy an overall Customer analytics strategy and platform. Tim’s background working for over 20 years in various positions across Exelon provides him with a unique expertise across the industry. Before joining Exelon Utilities in 2017, Tim worked as Director of Market Initiatives and Analysis where he focused on strategic development, analysis and project management for GenCo and Utility related initiatives. Prior to that, he spent time with PECO focused on project management and analysis of Customer initiatives. Tim spend the previous 13 years working on the commercial side of the industry, with experience as an energy trader, portfolio manager and manager of various analytics and operational functions including market fundamentals and transmission analysis. Tim holds a bachelor’s degree in Meteorology from Penn State. 

  Speaker: Ioannis Katsanos, Manager of Data Science – Exelon Utilities

  
  Ioannis Katsanos is the Head of Customer Data Science at Exelon Utilities. In this role, he is charged with developing a program of analytics that focuses on delivering value to customers and reducing operating costs. He comes to Exelon with more than 20 years of experience in big data analytics. 

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  A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). If you are not seeing a placeholder on your calendar for Tuesday, December 7th at 12:00 PM CT, please reach out to me so I can be sure you are forwarded the invite an alternate way. Finally don’t forget to register for UA Week (complimentary for UAI Members) so you can take full advantage of our other virtual sessions!

  Thanks and I look forward to connecting next week
  

  
  

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
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  Kevin Praet (Adm) replied 2 years, 12 months ago 1 Member · 0 Replies
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