• Customer Analytics Community

  Upcoming March (2022) Community Conversation

  Posted by Kevin Praet (Adm) on March 1, 2022 at 4:31 am

  Hello Customer Analytics Community Members,

  I hope all is well! We are one week away from our March (2022) Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, March 8th at 11:00 AM CT, we’ll be joined by the following leadership team members who will be leading a roundtable discussion around, “2022 Industry Trends, Utility Strategic Themes, and Customer Analytics Use Cases Supporting Strategic Themes.”

  –Avi Dutt-Mazumder, Data Science Supervisor, Cx&T – Customer Insights & Analytics (Consumers Energy)
  -Ioannis Katsanos, Manager of Data Science (Exelon Utilities)
  -Yong Li, Manager of Performance Center (DTE Energy)
  -Jeff Yankley, Director of Customer Insights & Analytics (Consumers Energy)

  Session Description:

  Join members of the Customer Analytics Community Leadership Team as they interactively discuss the following:

  – Top industry trends that are likely impacting their utilities in 2022
  – Strategic themes for their utilities for 2022
  – Customer Analytics use cases that support their utilities’ strategic themes

  Speaker: Avi Dutt-Mazumder, Data Science Supervisor, Cx&T – Customer Insights & Analytics (Consumers Energy)
  

  

  
  Avi Dutt-Mazumder, is a Data Science Supervisor at Consumers Energy in Customer Experience. He holds a PhD in computational neuroscience, he was the winner of the IEEE Brain award in 2018. He enjoys travelling, coding, swimming & diving in his leisure time. He lives in greater Dallas with his wife, and 2 pet fur babies. 

  Speaker: Ioannis Katsanos, Manager of Data Science (Exelon Utilities)
  

  

  
  Ioannis Katsanos is the Head of Customer Data Science at Exelon Utilities. In this role, he is charged with developing a program of analytics that focuses on delivering value to customers and reducing operating costs. He comes to Exelon with more than 20 years of experience in big data analytics. 

  Speaker: Yong Li, Manager of Performance Center (DTE Energy)
  

  

  
  Yong Li is currently a data science manager at DTE. He has over 30 years of professional experience in academic research and business intelligence.  His data science team at DTE Electric has analyzed AMI and other business data (outage restoration, work management, engineering, vegetation management, financials, and weather) to support operational efficiency, system reliability strategy and customer satisfaction. 

  Speaker: Jeff Yankley, Director of Customer Insights & Analytics (Consumers Energy)
  

  

  
  Jeff Yankley is the Director of Director of Customer Intelligence & Analytics at Consumers Energy. In this role, Jeff works to mature the customer analytics and data science capabilities at Consumers Energy to enable value by connecting operational data to customer data, building predictive models for customer interactions, and knowing our customers so well to be able to build segments of “one”. The goal is to deliver the right product, to the right customer, in the right channel, at the right time, with the right message.

  _______________________________________________________________________________________________________________________________________________________

  A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). For your convenience I have also attached the placeholder to this message. If you are not seeing a placeholder on your calendar for Tuesday, March 8th at 11:00 AM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

  Thanks and I look forward to connecting next week!
  

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 2 years, 9 months ago 1 Member · 0 Replies
• 0 Replies

Log In to Reply