• Customer Analytics Community

  Recording for November 2022 Community Conversation + Next Month’s Details + Announcements

  Posted by Kevin Praet (Adm) on November 9, 2022 at 2:11 am

  Hello Customer Analytics Community Members,

  Thanks for attending the November 8, 2022 Customer Analytics Community Conversation! For those unable to attend, we missed you and look forward to seeing you next month. During this Community Conversation, we were joined by Leena Khiani, Principal Supervisor of Data Science, Customer Services, Clinton Regan, Sr. Data Scientist, and Priya Yadav, Data Scientist at DTE Energy who led a discussion around, “Understanding NPS Drivers using Data Science.”

  Please find the recording and presentation deck for this Community Conversation in the library. If you haven’t taken our post-meeting evaluation, please take a minute and complete it at the following link: https://www.surveymonkey.com/r/UAIComm2022

  We look forward to seeing you online next month for the next Customer Analytics Community Conversation which takes place Tuesday, December 13th at 11:00 AM CT. During this community conversation we’ll be joined by Ivan Mejorado, Analyst at El Paso Electric who will be leading a discussion around, “Using Data Visualization to Understand Customer Satisfaction.” More information on this session will be provided soon. To stay up-to-date with this session and each of our future community conversations be sure to visit our Events Calendar.

  Keep reading for a few quick announcements!

  1. Utility Analytics Training – Register Today for 2022 and 2023!
     1. Website URL: https://training.utilityanalytics.com/
     2. UAI offers several training delivery options that help professionals improve skills from traditional public instructor-led classroom, which provides group learning experiences, to fully immersive training at home or in the office via our virtual classroom offering. UAI even provides private group training, so we could train your entire team at one time.
     3. Register today for 101 courses, 201 courses, and our one day Modernizing Data Governance for Utility Companies course.
  2. Contribute a High Value Use Case for our Upcoming Repository
     1. The high value analytics use case form is for collecting information about planned, underway, or complete high value analytics use cases.
     2. The Executive Advisory Council (EAC) request the collection of these use cases each year. The collected information is for UAI member UTILITY COMPANY representatives ONLY.
     3. Submission Link: https://www.surveymonkey.com/r/CY8NMVF 
  3. Speak During a Future Community Conversation!
     1. All of our members have a different story to tell which is what makes the UAI Community great! Share what projects you’re working on at your utility by being a speaker during a future community conversation.
     2. Proposal Link: https://uaievents.wufoo.com/forms/x1ei9mtx17zuq9w/
     3. Remember, you don’t have to be at the end of your journey to share …sharing along the way is a valuable part of the process and could ultimately help you make adjustments and improvements. 

  Again please find the recording and presentation deck for this Community Conversation in the library. 

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 2 years ago 1 Member · 0 Replies
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