[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are just under one week away from our December (2022) Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, December 13 at 11:00 AM CT, we’ll be joined by Ivan Mejorado, Analyst at El Paso Electric who will be leading a discussion around, “Using Data Visualization to Understand Customer Satisfaction.” As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

Learn more about this session and our speaker below!

Session Description:

During this conversation, we will review how El Paso Electric is using PowerBI to understand the results of its quarterly and yearly customer satisfaction surveys. Using this data, El Paso Electric has identified key trends in customer sentiment, the differences in opinion between different demographic groups, and the main concerns expressed by dissatisfied customers. Through this dashboard, the company has identified a series of use cases that will be implemented in 2023 and 2024 with the goal of increasing overall customer satisfaction.

Speaker: Ivan Mejorado, Analyst (El Paso Electric)

Ivan Mejorado is an associate Data Science and Business Intelligence Analyst for El Paso Electric (EPE) who grew up in the border region of El Paso, Texas. Before joining the EPE team, Ivan obtained a master’s in economics with a concentration in data analytics from the University of Texas at El Paso. In the past, Ivan has had diversified experience in machine learning, managerial finance, project management, and public policy. In his free time, Ivan enjoys running, hiking the Franklin Mountains, and spending time with his family and friends on both sides of the border.
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A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, December 13 at 11:00 AM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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Original Message:
Sent: 12-02-2022 12:01
From: Kevin Praet
Subject: Upcoming December (2022) Community Conversation

Hello Customer Analytics Community Members,

I hope all is well! With December just kicking off, I wanted to reach out and get you excited for our December (2022) Customer Analytics Community Conversation. On Tuesday, December 13 at 11:00 AM CT we’ll be joined by Ivan Mejorado, Analyst at El Paso Electric who will be leading a discussion around, “Using Data Visualization to Understand Customer Satisfaction.” I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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