• Customer Analytics Community

  Recording for March 2023 Community Conversation + Next Month’s Details + Announcements

  Posted by Kevin Praet (Adm) on March 15, 2023 at 6:27 am

  Hello Customer Analytics Community Members,

  Thanks for attending the March 14, 2023 Customer Analytics Community Conversation! For those unable to attend, we missed you and look forward to seeing you online next month. During this Community Conversation, we were joined by Joyce LePage, IT Manager, Enterprise Data and Analytics at DTE Energy who led a discussion around, “Sending the Right Message: Improving Customer Communications Accuracy During Outage Restoration at DTE Energy.”

  Please find the recording for this Community Conversation in the library. We are still waiting on a presentation deck from our speaker but will include in the Customer Analytics Library as soon as we recieve. If you haven’t taken our post-meeting evaluation, please take a minute and complete it at the following link: https://www.menti.com/altnzyhy4o8f

  Keep reading for a few quick announcements!

  1. 1. Next meeting: April 11 (2023) at 11:00 AM CT  
        1. Roundtable theme discussion around the following topics:
           1. Topic 1: “Using analytics to personalize products for customers”
           2. Topic 2: “AI Ethics in Customer Experience”
        2. Facilitators:
           1. Marco Laforest, Chief Customer Strategy Analytics (Hydro Quebec)
           2. Tim Krall, Director, Customer Analytics (Exelon)
        3. More information on this session will be provided soon. To stay up-to-date with this session and each of our future community conversations be sure to visit our Events Calendar.
     2. Join us at UA Summit 2023 in Kansas City!
        1. Dates: April 4 – 6 (2023)
        2. Host Utility: Evergy
        3. Venue: Kansas City Marriott Downtown
        4. UA Summit 2023 will be an all-new collaborative experience of exchanging ideas and sharing knowledge for data and analytics professionals in the utilities industry.  We’re developing an immersive program made up of discussion forums and roundtables that will be led by industry subject matter experts who will set the stage by sharing their strategies and experiences, then turn the conversation over to the attendees by asking thought provoking questions aimed at finding new approaches, solutions and perspectives.
        5. All UAI utility members receive two complimentary passes to attend. Additional group and member discounts offered for both utility and solution provider members. Email kpraet@utilityanalytics.com if you have any questions!
     3. Utility Analytics Training – Register Today for 2023! 
        1. Website URL: https://training.utilityanalytics.com/
        2. UAI offers several training delivery options that help professionals improve skills from traditional public instructor-led classroom, which provides group learning experiences, to fully immersive training at home or in the office via our virtual classroom offering. UAI even provides private group training, so we could train your entire team at one time.
        3. Register today for 101 courses, 201 courses, and our one day Modernizing Data Governance for Utility Companies course.
        4. Email lcook@utilityanalytics.com if you have any questions.
     4. Algorithm Alley – Brand New Data Science Resource on UAI Connect!
        1. Algorithm Alley is designed to help members share and collaborate on various forms of code, a resource heavily designed for our growing data science audience.
        2. Currently divided into four categories (Data Engineering, Data Visualization, Machine Learning Algorithms, and Programming) members will have the option of perusing through different entries while also being able to upload their own content. Furthermore, members can like/upvote certain entries and interact publicly or privately with each author.
        3. Algorthm Alley is only available to UAI Utility Members.
        4. Algorithm Alley Link: https://connect.utilityanalytics.com/collaborate/algorithm-alley
     5. Contribute a High Value Use Case for our Upcoming Repository
        1. The high value analytics use case form is for collecting information about planned, underway, or complete high value analytics use cases.
        2. The Executive Advisory Council (EAC) request the collection of these use cases each year. The collected information is for UAI member UTILITY COMPANY representatives ONLY.
           Submission Link: https://www.surveymonkey.com/r/CY8NMV

     6. Speak During a Future Community Conversation!
        1. All of our members have a different story to tell which is what makes the UAI Community great! Share what projects you’re working on at your utility by being a speaker during a future community conversation.
        2. Proposal Link: https://uaievents.wufoo.com/forms/x1ei9mtx17zuq9w/
        3. Remember, you don’t have to be at the end of your journey to share …sharing along the way is a valuable part of the process and could ultimately help you make adjustments and improvements. 

  
  Again please find the recording for this Community Conversation in the library.

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 1 year, 8 months ago 1 Member · 0 Replies
• 0 Replies

Log In to Reply