• Customer Analytics Community

  Recording for April 2023 Community Conversation + Next Month’s Details + Announcements

  Posted by Kevin Praet (Adm) on April 11, 2023 at 3:47 am

  Hello Customer Analytics Community Members,

  Thanks for attending the April 11, 2023 Customer Analytics Community Conversation! For those unable to attend, we missed you and look forward to seeing you online next month. During this Community Conversation, we explored the following two topics in a roundtable style format:

  – Topic 1: “Using analytics to personalize products for customers”
  – Topic 2: “AI Ethics in Customer Experience”

  Special thanks to the following speakers for getting involved and sharing their input!

  – Marco Laforest, Chief Customer Strategy Analytics – Hydro Quebec
  – Tim Krall, Director, Customer Analytics – Exelon
  – Avi Dutt-Mazumder, Data Science Supervisor, Cx&T-Customer Insights & Analytics – Consumers Energy
  – Kimberly Crawford, Director, Customer Operations Excellence – City Utilities of Springfield

  Please find a recording and presentation deck for this community conversation in the library. If you haven’t taken our post-meeting evaluation, please take a minute and complete it at the following link: https://www.menti.com/al1xht8spxdv

  Keep reading for a few quick announcements!

  1.) Next Community Conversation: DATE CHANGE – May 16, 2023 at 11:00 AM CT

  – Presentation with Q&A and open discussion around the following topic: “Data-Driven Customer Engagement for SMB Energy Efficiency”

  – Speaker: Jeremy Cappello, Principal Marketing Specialist, SMB Energy Efficiency at DTE Energy.

  – More information on this session will be provided soon. To stay up-to-date with this session and each of our future community conversations be sure to visit our Events Calendar.

  2.) Utility Analytics Training – Register Today (Virtual and In-Person) for 2023!

  – Website URL: https://training.utilityanalytics.com/

  – UAI offers several training delivery options that help professionals improve skills from traditional public instructor-led classroom, which provides group learning experiences, to fully immersive training at home or in the office via our virtual classroom offering. UAI even provides private group training, so we could train your entire team at one time.

  – Email Leslie Cook at lcook@utilityanalytics.com if you have any questions around UAI Training 

  3.) Submit your Nominations for the 2023 UAI Excellence Awards

  – Link to awards portal: https://utilityanalytics.com/awards/

  – Deadline to Submit: June 30, 2023

  – Validation feels pretty good, and acknowledgement and celebration go a long way toward keeping employees satisfied, teams performing at a high level, and leadership engaged. Get the recognition you deserve with a UAI Excellence Award!

  – UAI honors the best in the utility analytics profession, recognizing the individuals, teams, and organizations that have achieved and maintained excellence through innovation.

  – Don’t wait to submit your nominations! Reach out to Kevin Praet at kpraet@utilityanalytics.com if you have any questions or need assistance.

  4.) Algorithm Alley – Brand New *UTILITY ONLY Resource on UAI Connect!

  – Algorithm Alley Link: https://connect.utilityanalytics.com/collaborate/algorithm-alley
  
  – Algorithm Alley is designed to help members share and collaborate on various forms of code, a resource heavily designed for our growing data science audience.

  – Currently divided into four categories (Data Engineering, Data Visualization, Machine Learning Algorithms, and Programming) members will have the option of perusing through different entries while also being able to upload their own content. Furthermore, members can like/upvote certain entries and interact publicly or privately with each author.

  5.) SPEAK at UA Week 2023 in Orlando, FL

  – Link to submit speaking proposals: https://www.utilityanalyticsweek.com/2023/Speak

  – Submission Deadline: May 12, 2023

  – UA Week is the leading event for all aspects of data and analytics in the utilities industry.  We’re in search of dynamic speakers –  from Utilities across North America and beyond. We invite you to share your unique experiences, insights, strategies and techniques at UA Week 2023 – submit your proposal today!

  – All vendor-neutral session proposals that offer practical takeaways will be considered for a speaking slot.

  6.) Contribute a High Value Use Case for our Upcoming Repository

  
  – Submission Link:  https://www.surveymonkey.com/r/CY8NMV

  – The high value analytics use case form is for collecting information about planned, underway, or complete high value analytics use cases.

  – The Executive Advisory Council (EAC) requests the collection of these use cases each year. The collected information is for UAI member utility company representatives only.

  
  7.) Speak During a Future Community Conversation!

  – Proposal Link: https://uaievents.wufoo.com/forms/x1ei9mtx17zuq9w/

  – All of our members have a different story to tell which is what makes the UAI Community great! Share what projects you’re working on at your utility by being a speaker during a future community conversation.

  – Remember, you don’t have to be at the end of your journey to share …sharing along the way is a valuable part of the process and could ultimately help you make adjustments and improvements. 

  Again please find the recording and presentation deck for this Community Conversation in the library.

  ——————————
  Kevin Praet
  Membership Coordinator
  Utility Analytics Institute (UAI)
  Boulder CO
  315-440-3033
  ——————————

  Kevin Praet (Adm) replied 1 year, 7 months ago 1 Member · 0 Replies
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