[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are one week away from our June (2023) Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, June 13 at 11:00 AM CT, we’ll be joined by Andre Adehossi, Business Analytics Manager, Customer Analytics at Entergy who will be leading a discussion around, “NPS Prediction and Segmentation.” As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

Learn more about this session and our speaker below!

Session Description:

Advanced analysis to identify the relative journey NPS positive and negative impact drivers; both positive and negative, with a desired outcome to improve residential customer experience in the 3 defined journeys by leveraging Billing, customer, customer interactions, NPS survey, billing, complaints, and outages data.

Speaker: Andre Adehossi, Business Analytics Manager, Customer Analytics (Entergy)

Andre Adehossi has over 19 years of experience in the utility industry from a wide array of roles such as business analyst, solution architect and supervisor of cloud technology. Andre holds a bachelor in computer information system and Master of Business Administration from the University of Central Arkansas.

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A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, June 13 at 11:00 AM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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Original Message:
Sent: 06-01-2023 12:32
From: Kevin Praet
Subject: Upcoming June (2023) Community Conversation

Hello Customer Analytics Community Members,

I hope all is well! With June just kicking off, I wanted to reach out and get you excited for our June (2023) Customer Analytics Community Conversation. On Tuesday, June 13 at 11:00 AM CT we’ll be joined by Andre Adehossi, Business Analytics Manager, Customer Analytics at Entergy who will be leading a discussion around, “NPS Prediction and Segmentation.”

I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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