[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

Happy Friday and I hope all is well! I just wanted to circle back on this questions from last week and see if anyone has experience creating customer engagement scores within their utility and would be willing to connect with a utility team out of Texas to answer a few questions. If you have any insight, please reply to this message below or reach out to me directly at kpraet@utilityanalytics.com. Your help is appreciated as always!

Thanks again!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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Original Message:
Sent: 09-13-2023 13:18
From: Kevin Praet
Subject: Customer Engagement Score – Who Has Experience Developing?

Hello Customer Analytics Community Members,

I’m working with an electric cooperative out of Texas who are in the early stages of creating a customer engagement score. Being in the early stages, they were hoping to connect with other utility teams (preferably other coops) to ask a few questions and get advice on devlopment. Might any members have experience creating customer engagement scores? If so might you be willing to connect directly with our team lead?

Any insight here is appreciated!

Thanks for your help,

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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