[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are just under one week away from our October (2023) Customer Analytics Community Conversation (taking place in-person at UA Week) and want to get you excited about the session taking place. 

*Please see below for important information on this session including topics being discussed, speaker/facilitator info, and where will be meeting on site. This Community Conversation will only be available in-person (no virtual option will be offered) and encourage those who have not yet registered for UA Week to do so HERE. If you have any questions regarding the session, please reach out to me at kpraet@utilityanalytics.com.

Session Description:

Join us for an engaging session that combines small group breakout discussions with larger group interactions as we delve into two important topics: “Using AI in Customer Analytics” and “Driving Business Success: Unleashing the Power of Analytics in Price Plan Transitions.” In the first part, we will explore the diverse AI tools used in customer analytics, such as sentiment analysis, marketing strategy development, automated customer support, and communication automation. We will also address the need for explainable AI in highly regulated customer service environments. In the second part, we will discuss how utilities are effectively utilizing analytics to transition business customers between price plans. Through real-life examples and discussions on flags, protocols, and analytics for securing buy-in, we will uncover the art of successfully implementing rate switching initiatives. Be prepared for stimulating small group conversations and valuable large group discussions where we will report out the findings from the breakout sessions, offering a comprehensive view of these critical topics. Don’t miss this opportunity to gain insights and contribute to the collective knowledge in the realm of customer analytics and price plan transitions.

Topic 1: Using AI in Customer Analytics

Topic 2: Driving Business Success: Unleashing the Power of Analytics in Price Plan Transitions

Meeting Room: Tuscan I

Meeting Date/Time: Tuesday, October 31 at 9:30 (ET)

Speakers/Facilitators:

Tim Krall, Director of Customer Analytics (Exelon)

Tim Krall is currently the Director of Analytics for Exelon and is responsible for leading the overall analytics strategy and platform.   Prior to this, Tim was focused solely on customer analytics before taking on an expanded role leading the entire corporate analytics team earlier this year.  Tim’s background, with over 25 years in various positions across Exelon, provides him with a unique expertise across the industry.

Ivan Mejorado, Associate Data Science and Business Intelligence Analyst (El Paso Electric)

Ivan Mejorado is an associate Data Science and Business Intelligence Analyst for El Paso Electric (EPE) who grew up in the border region of El Paso, Texas. Before joining the EPE team, Ivan obtained a master’s in economics with a concentration in data analytics from the University of Texas at El Paso. In the past, Ivan has had diversified experience in machine learning, managerial finance, project management, and public policy. In his free time, Ivan enjoys running, hiking the Franklin Mountains, and spending time with his family and friends on both sides of the border.   

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A calendar placeholder with more information on this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, October 31 at 9:30 AM ET, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and we look forward to connecting with you in-person next week!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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