Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Sandi Joralemon (Adm) July 17, 2018

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Thursday, August 16th at 1:00pm EDT

Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active power outage tickets in order to maximize the efficiency of responses using artificial intelligence. After deploying the technology, FPL continues to experience great customer satisfaction during outage reporting, and has reduced costs in outage response.

Attendees that participate in the webinar will learn:

How a successful AI-based and automation project with near-real-time data processing and analytics was implemented
How different systems interact to share important data points and analysis
How to integrate insights from AI into work processes in field work and customer service by leveraging cross-functional knowledge and Agile methodology
Speakers

Daniel Barbosa
Manager, Quality and Analytics
Florida Power & Light Company (FPL)

Yania Paez
Smart Grid Program Manager Power Delivery
Florida Power & Light Company (FPL)

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Categories: Asset & Workforce, Customer, Webinars

Sandi Joralemon (Adm)

Sandi Joralemon (rhymes with “you’re a lemon”) has experience in enterprise systems and analytics architecture, data modeling, technical business analysis, internal audit, finance, and vendor management which enables her to serve as a trusted partner to senior leaders, functional stakeholders, and third-party vendors. Prior to joining Endeavor’s UAI team, Sandi managed enterprise systems and established protocols for data quality and data governance while designing and building a centralized data management system and implementing an enterprise analytics platform for a municipally owned utility.

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