[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are one week away from our April (2023) Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, April 11 at 11:00 AM CT, we’ll be exploring the following two topics in a roundtable style format:

– Topic 1: “Using analytics to personalize products for customers”
– Topic 2: “AI Ethics in Customer Experience”

Special thank you to the following speakers for joining us and leading the discussion!

– Marco Laforest, Chief Customer Strategy Analytics – Hydro Quebec
– Tim Krall, Director, Customer Analytics – Exelon
– Avi Dutt-Mazumder, Data Science Supervisor, Cx&T-Customer Insights & Analytics – Consumers Energy
– Kimberly Crawford, Director, Customer Operations Excellence – City Utilities of Springfield

Learn more about this session below!

Session Description:

TOPIC 1: “Using analytics to personalize products for customers”

– Do we know enough to differentiate the customer experiences?

– Is a personalization strategy enough for this type of project?

– How should you handle it at your utility?

– Audience Question: Are you for or against personalization?

TOPIC 2: “AI Ethics in Customer Experience”

– With the issues pertaining to AI ethics, should we be using AI to create a better customer experience?

– With emerging technologies, intelligent machines will be interacting with customers via agents that mimic human like cognitive decisions. While we build such empathic relationships with these intelligent machines, we also make ourselves vulnerable to their influence. With the issues pertaining to AI ethics, should we be using AI to create a better customer experience?

______________________________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, April 11 at 11:00 AM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hey @David

Thanks for reaching out and sorry for the delay! You can find a full recording along with our presentation PDF in the “Asset Health Analytics Library” using the direct link below. If you have any issues accessing just let me know.

https://connect.utilityanalytics.com/viewdocument/march-22-2023-community-conversati?CommunityKey=6975cc40-e5e7-4a78-81c1-c972cf8007c4

Thanks again and I’m glad you were able to attend!

-Kevin

 

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 03-28-2023 16:04
From: David Liau
Subject: Post-Meeting Evaluation for March 22, 2023

Hey Kevin,

 

Were you ever able to update the Asset Health recording on “Remote Sensing Data Platform”? I attended the session and would love to share the recording with my teammates.

 

Regards,

 

David Liau

Data Scientist

Cell: 206-305-9653

 

Original Message:
Sent: 3/22/2023 4:00:00 PM
From: Kevin Praet
Subject: Post-Meeting Evaluation for March 22, 2023

Hello Asset Health Analytics Community Members,

Thanks for attending today’s (3/22/2023) Community Conversation on“Remote Sensing Data Platform.“ Continuous improvement is an important goal for us in everything we do at UAI, so your feedback on today’s call is very important. Your feedback will tell us how we did, provide ideas for continuous improvement efforts, and will even provide you an opportunity to submit topics suggestions for future Asset Health Analytics Community Conversations.

Please take the post-meeting evaluation at the following link: https://www.menti.com/aly2zx9budyv

I will be uploading a link to today’s slide deck and recording soon. Please reach out to me if you have any questions or need anything.

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Safety Analytics Community Members,

I hope all is well! We are one week away from our March (2023) Safety Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, March 28 at 2:00 PM CT, we’ll be joined by Bert Hargesheimer, VP Operational Support Services and Mary Chapa, Fleet & Safety Informatics Manager at CPS Energy who will be leading a discussion around,“Part 2: PSIF + Continue reviewing answers from poll for Benchmarking Project.” 

If you have not completed our Safety Analytics Benchmarking Survey there’s still time! We need your input prior to next week to enhance our survey results and make the most of our time together during the March Safety Analytics Community Conversation. If you or someone within your utility have not taken the survey, please do so this week!

Safety Analytics Benchmarking Survey Link: https://www.menti.com/alrvcrrb93ha/0

Learn more about next week’s speakers below:

Speaker: Bert Hargesheimer, VP Operational Support Services (CPS Energy)

Bert Hargesheimer has spent 30 years leading various teams in Operations, Customer Service, Sales, and Administration.  At CPS Energy, Bert oversees the Enterprise Safety, Facilities, Fleet and Quality Assurance Teams. 

Speaker: Mary Chapa, Fleet & Safety Informatics Manager (CPS Energy)

Mary Chapa is the Fleet & Safety Informatics Manager at CPS Energy. Mary has extensive experience in a variety of roles over the past 10 years with particularly strong experience in analytics and visualization.  Mary earned both her BBA in Accounting and her MBA in Finance from the University of Houston.  She has begun work on a master’s in data science through the University of Houston-Victoria.  

________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, March 28 at 2:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Enterprise Analytics Community Members,

I hope all is well! We are one week away from our March (2023) Enterprise Analytics Community Conversation and want to get you excited about the session taking place. On Thursday, March 23rd at 1:00 PM CT, we’ll be joined by the following speakers who will be leading panel themed discussion around the topic, “Doing Analytics in the Cloud (Part 2).”

– Alex Preston, Sr. Manager, Analytics Platform (Entergy)

– Jerry Casarella, Director of Analytics Infrastructure and Solutions (PSEG)

– Norv Clontz, Director, Data Science & Innovation (Duke Energy)

– Kimberly Sorrell, Director Information Management Office (Southern Company)

– Dan Smilowitz, Head of Enterprise Data & Analytics (Consolidated Edison)

Session Description:

Many utilities are moving to the cloud and “doing analytics in the cloud”, which has led to many questions that members would like to discuss with one another. Join us for part two of this three-part panel discussion series where YOU, members of the Enterprise Analytics Community, helped us hone in on the specific focus areas you want to discuss on this topic.

The Enterprise Analytics Community Leadership Team put together a poll that helped us focus this discussion. Through this poll, the members of this community submitted their top three focus areas of “doing analytics in the cloud” and a massive list of questions they wanted to disucss with other UAI utility members. The information submitted through this poll helped guide us to a discussion about the beginning stages (part 1), intermediate stages (part 2) and advanced stages (part 3) of “doing analytics in the cloud”.

Ultimately, we hope you will hear about the different approaches of “doing analytics in the cloud”, including best practices and lessons learned.

Speaker: Alex Preston, Sr. Manager, Analytics Platform (Entergy)

Alex Preston is Entergy’s Sr Mgr over their Analytics Platform within their Business Data & Insight group. He is currently helping lead Entergy’s cloud journey to replace their data lake with all new cloud-based tools. Alex has been with Entergy for 15 years and held roles across the organization in Finance, Supply Chain, Continuous Improvement, and IT. 

Speaker: Jerry Casarella, Director of Analytics Infrastructure and Solutions (PSEG)

Jerry Casarella is a husband and father of 2 and currently, the Director of Analytics Architecture and Solution at NJ’s largest utility company, PSE&G, where he has also worked as an Enterprise Architect on a variety of large-scale IT projects in various business domains: Smart Operations, Grid Modernization, Customer Operations, Renewable Energy Services, Power Generation. He is currently responsible for shaping the analytics architecture strategy and oversees the planning and execution of all data architecture activities, including coordinating and directing the design, development, and implementation of data analytics solutions. Jerry works closely with business area executives to align business strategies with analytics technology plans and corresponding data governance programs.

Speaker: Norv Clontz, Director, Data Science & Innovation (Duke Energy)

Norv Clontz is the Director of Data Science Innovation at Duke Energy, where he is responsible for leading advanced analytics initiatives and developing internal competency in emerging areas such as deep learning for video & image analytics and natural language processing. His previous experience at the utility includes roles in Grid Solutions, Customer Insights, Telecoms, Customer PMO, and Natural Gas. Prior to joining Duke Energy, Norv led the business analytics practice at a management and IT consulting firm.

Speaker: Kimberly Sorrell, Director Information Management Office (Southern Company)

Kim Sorrell has been in technology for over 25 years, having begun as a software developer prior to becoming a data architect and leading broad enterprise efforts.  She has worked in multiple industries including Oil & Gas, Manufacturing, and Insurance in addition to the Utilities space.  As a leader over the past decade, her passion is driving change and efficiency from effective use of data through governance, analytics, and artificial intelligence.  She enjoys continuously learning about the art of the possible and received a Master’s in Machine Learning from Georgia Tech in 2021.  

Speaker: Dan Smilowitz, Head of Enterprise Data & Analytics (Consolidated Edison)

Dan is a utility data & analytics leader proficient in developing strategies to deliver business value through analytics products. Dan has a passion for building diverse teams and executive stakeholder management to boost data fluency. 

______________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Thursday, March 23rd at 1:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 03-01-2023 15:30
From: Kevin Praet
Subject: Upcoming March (2023) Community Conversation

Hello Enterprise Analytics Community Members,

I hope all is well! With March just kicking off, I wanted to reach out and get you excited for our March (2023) Enterprise Analytics Community Conversation. On Thursday, March 23 at 1:00 PM CT we’ll be joined by the following speakers who will be leading a panel themed discussion around, “Part 2: Doing Analytics in the Cloud“

– Alex Preston, Sr. Manager, Analytics Platform (Entergy)

– Jerry Casarella, Director of Analytics Infrastructure and Solutions (PSEG)

– Andy Kapp, Lead Enterprise Architecture (Evergy)

– Norv Clontz, Director, Data Science & Innovation (Duke Energy)

– Kimberly Sorrell, Director Information Management Office (Southern Company)

– Dan Smilowitz, Head of Enterprise Data & Analytics (Consolidated Edison)

I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Asset Health Analytics Community Members,

I hope all is well! We are one week away from our March (2023) Asset Health Analytics Community Conversation and want to get you excited about the session taking place. On Wednesday, March 22 at 2:00 PM CT, we’ll be joined by Alex Hong, Remote Sensing Data Platform Solutions Architect and Product Owner and Hamilton Erridge, Remote Sensing Data Platform Program Manager at Pacific Gas & Electric (PG&E). As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

Learn more about this session and our speakers below!

Session Description:

Faced with an aging infrastructure, two decades of drought, and the devastation of California Wildfires, the session will demonstrate how the use of remote sensing technologies and Esri solutions manages images and mapping to provide utilities with the necessary tools to maintain compliance, manage assets, and reduce the risk of wildfires.

Pacific Gas and Electric Companywill provide a discussion and demonstration of how their company is using sensor data (images, LiDAR, and videos) specifically for mitigating risks associated with assets causing wildfires in Northern California.

Speaker: Alex Hong, Remote Sensing Data Platform Solutions Architect and Product Owner (PG&E)

In the past 25 years with PG&E, Alex Hong has held a variety of positions in IT from Operations to Enterprise Architecture before joining the GIS COE to help establish the remote sensing program. He has a B.S. in Nuclear Engineering from U.C. Berkeley and is a proud U.S. Navy veteran who served on the U.S.S. John Marshall, SSN-611. 

Speaker: Hamilton Erridge, Remote Sensing Data Platform Program Manager (PG&E)

Hamilton is leading the charge on PG&E’s data platform, and in response to the Northern California Wildfires, was responsible for automating the collection of asset imagery using drones and helicopters. He has over 15 years delivering high impact solutions, driving transformational change, and has a B.A. in communication from Chapman University. 

__________________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Wednesday, March 22 at 2:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 03-01-2023 15:01
From: Kevin Praet
Subject: Upcoming March (2023) Community Conversation

Hello Asset Health Analytics Community Members,

I hope all is well! With March just kicking off, I wanted to reach out and get you excited for our March (2023) Asset Health Analytics Community Conversation. On Wednesday, March 22 at 2:00 PM CT we’ll be joined by Alex Hong, Solutions Architect GIS COE and Hamilton Erridge, Remote Sensing Data Platform Program Manager at Pacific Gas & Electric who will be leading a discussion around the topic Remote Sensing Data Platform – (official title coming soon). I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

It’s been a huge pleasure to get to know/work with you @Tom ! I look forward to staying in touch and wish you the best of luck in your future endeavors.

Thanks again for all your great contributions to our community!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 03-15-2023 13:03
From: Tom Hobbib
Subject: Farewell … for now

Dear UAI Friends and Colleagues,

Apologies for using this forum for a somewhat personal message, but I wanted to let you all know that I start a new position with Sempra Infrastructure (an unregulated Sempra affiliate) next week, so will no longer be part of SDG&E or able to participate in UAI.  This is such a great community – I’ve enjoyed the relationships that I’ve established with many of you over the years and appreciate the recognition you have shared with me. 

Keep sharing, collaborating and learning from each other.  It’s been an honor and pleasure to work with you all – I hopefully be able to rejoin you again in the future.  Many thanks, and do keep in touch! 

Tom Hobbib

https://www.linkedin.com/in/tomhobbib/

——————————
Tom Hobbib
Manager, Data & Analytics Services
Sempra Energy Utilities
San Diego CA
6196769879
——————————

[Kevin Praet (Adm)]

Love the input we got on this thread last week, thank you to everyone who helped get us kicked off!

I still love the idea of #WisdomWednesday and want to keep this as a reoccuring thread. As a reminder, the idea here is to share a brief lesson or a quick hit on something you learned, found interesting, and might benefit someone else. This doesn’t necessarily have to be analytics related. If there is a workflow trick or even something you’ve learned out of work that you found interesting/beneficial we would love your input.

Thanks again and I hope everyone has an amazing Wednesday!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 03-08-2023 11:48
From: Kevin Praet
Subject: Wisdom Wednesday!

Hello UAI Members, 

 

Happy Wednesday! The UAI and UAI Connect Ambassador teams wanted to introduce something new to spice up your traditional “hump day.” Our idea? Wisdom Wednesday! Break up your week with a new forum of lessons learned from your fellow UAI members. 

 

The idea of Wisdom Wednesday is simple. Share a brief lesson or a quick hit on something you learned, found interesting, and might benefit someone else. Think of this like a glorified “show and tell”! With our members working on so many different projects, this should be a fun way to share the work you’re doing and exchange knowledge and best practices. No need to be formal. We’re only looking for a few sentences per entry. 

 

Who will be kicking off our first “Wisdom Wednesday” today? 

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Data Science Community Members,

I hope all is well! We are one week away from our March (2023) Data Science Community Conversation and want to get you excited about the session taking place. On Tuesday, March 21 at 1:00 PM CT, we’ll be joined by Eric Verner, Data Scientist at Southern Company who will be leading a discussion around, “Classification of Calls Using Agent Remarks.”  As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

Learn more about this session and our speaker below!

Session Description:

Within a call center, the label “miscellaneous” is a catch-all for calls that do not fit other categories. However, these calls can be analyzed and reclassified based on agent remarks using natural language processing techniques and potentially be put to use for projects in the call center. This presentation will demonstrate some NLP techniques that are helpful for this use case.

Speaker: Eric Verner, Data Scientist (Southern Company)

Eric Verner works as a data scientist in the Information Management Office at Southern Company, where he provides guidance on data science best practices and builds models in a variety of domains. He has over 20 years of experience in data analysis, data science, and software development. In his spare time, Eric likes to play and listen to music, read books, and spend time outdoors. 

_______________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, March 21 at 1:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 03-01-2023 15:05
From: Kevin Praet
Subject: Upcoming March (2023) Community Conversation

Hello Data Science Community Members,

I hope all is well! With March just kicking off, I wanted to reach out and get you excited for our March (2023) Data Science Community Conversation. On Tuesday, March 21 at 1:00 PM CT we’ll be joined by Eric Verner, Data Scientist at Southern Company who will be leading a discussion around, “Classification of Calls Using Agent Remarks.” I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Grid Analytics Community Members,

I hope all is well! We are just under one week away from our March (2023) Grid Analytics Community Conversation and want to get you excited about the session taking place. On Wednesday, March 15 at 1:00 PM CT, we’ll be joined by the following speakers who will be leading a *70 minute discussion around, “Consumers Energy’s Analytics Journey.”

– Chelsea Szpond, Manager of Operations Process (Consumers Energy)

– Mike Shi, Manager of Agile Analytics (Consumers Energy)

– Brad Steere, Director of Operations Analytics (Consumers Energy)

– Amanda Gomez, Executive Director of Operations Performance Analytics (Consumers Energy)

Learn more about this session and our speakers below!

Session Description:

Join Consumers Energy as they discuss their journey of utilizing advanced analytics through digital product development, how cost competitiveness and customer experience have played a role in this, and a deeper dive into one digital product in development that utilizes predictive and prescriptive analytics to influence optimized utility Forestry/Vegetation Management.

Speaker: Chelsea Szpond, Manager of Operations Process (Consumers Energy)

Chelsea Szpond is the Manager of Operations Process at Consumers Energy. Chelsea is responsible for the outcome of the Forestry digital products by owning and managing the product backlog. With her utility Forestry background, she represents the needs of the various Stakeholders of these projects and aims to combine digital products & process effectively. 

Speaker: Mike Shi, Manager of Agile Analytics (Consumers Energy)

Mike Shi is the Manager of Agile Analytics at Consumers Energy. Mike leads a “full stack analytics” team responsible for everything from report/dashboard creation to predictive modeling and custom software development.  Currently, the team’s focus is on all things electric reliability – building digital tools in support of making Consumer Energy’s electric system more reliable and resilient. 

Speaker: Brad Steere, Director of Operations Analytics (Consumers Energy)

Brad Steere is the Director of Operations Analytics at Consumers Energy. Brad leads a team that enables the Analytics journey for CE Operations. His team is responsible for delivering transformational data and technology products that enable Consumers Energy to make better decisions while streamlining the use of technologies in the emerging environment. 

Speaker: Amanda Gomez, Executive Director of Operations Performance Analytics (Consumers Energy)

Amanda Gomez is the Executive Director of Operations Performance Analytics at Consumers Energy. Amanda leads dedicated process teams focused on breakthrough outcomes for Consumers Energy’s most critical operational goals. These outcomes are achieved by combining process, advanced analytics, and design thinking to develop digital solutions coupled with their lean operating model.  

________________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Wednesday, March 15 at 1:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Natural Gas Analytics Community Members,

I hope all is well! We are just under one week away from our March (2023) Natural Gas Analytics Community Conversation and want to get you excited about the session taking place. On Wednesday, March 15 at 11:00 AM CT, we’ll be joined by the following speakers who will be leading a panel discussion around, “Is Your Gas Division Competing with your Utility Electric Division?”

– Scott Hixson, Field and Grid Data Analytics Manager (Ameren Services)

– Brandon Zerfowski, Manager, Business Analytics (Ameren Illinois)

– Tommy Bouse, Supervisor, IT Business Intelligence (City Utilities of Springfield MO)

– Chris Ivanov, Director – Forecasting and Optimization (Madison Gas & Electric)

Learn more about this session and our speakers below!

Session Description: 

Is the natural gas division competing with your utility’s electric division? Now that we have your attention, we would say maybe, but probably not. However, what kind of analytics approaches have you used in natural gas that would apply to the electric side of your business and vice versa? We will bring together multiple panelists to have an interesting conversation on this topic and look forward to audience collaboration for additional input regarding your utility’s experience.

Speaker: Scott Hixson, Field and Grid Data Analytics Manager (Ameren Services)

Scott Hixson is the Analytics Manager for Ameren’s Field and Grid Analytics team which builds enterprise analytics solutions to support generation, gas distribution, and electric distribution. The solutions are at the intersection of engineering, data science, and geospatial analytics.

Speaker: Brandon Zerfowski, Manager, Business Analytics (Ameren Illinois)

Brandon Zerfowski, Manager of Business Analytics for Ameren Illinois, with 13 years of engineering and utility industry experience.  Prior to his current role, Brandon has held roles as a Supervising Engineer of Gas Distribution Integrity Management Program (DIMP), Gas In-Line Inspection (ILI) Project Engineer, Gas DIMP Engineer, and Bridge Designer. He is a husband and father of two boys and in his spare time Brandon is a world traveler and avid disc golfer. 

Speaker: Tommy Bouse, Supervisor, IT Business Intelligence (City Utilities of Springfield MO)

Tommy Bouse is the supervisor of the Business Intelligence team at City Utilities of Springfield, MO. City Utilities is a municipal utility serving our customers with Electric, Natural Gas, Water, Broadband, and Transit services. Each day, he has the opportunity to work with a team of highly skilled individuals that focuses on business transformation across our company with a goal of achieving success while advancing along the UAI Analytics Value Curve.

Speaker: Chris Ivanov, Director – Forecasting and Optimization (Madison Gas & Electric)

Chris Ivanov has worked in the utility industry for over a decade. Currently, he is the Director Forecasting and Optimization for Madison Gas and Electric Company (MGE) where he is tasked with overseeing and developing sales, demand, and revenue forecasts for both electric and natural gas. His responsibilities also include reviewing fuel budgets and customer analytic projects including AMI data analysis, customer surveys, and load research to support rate cases.

___________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Wednesday, March 15 at 11:00 AM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————

[Kevin Praet (Adm)]

Hello Customer Analytics Community Members,

I hope all is well! We are one week away from our March (2023) Customer Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, March 14 at 11:00 AM CT, we’ll be joined by Joyce LePage, IT Manager, Enterprise Data and Analytics at DTE Energy who will be leading a discussion around, “Sending the Right Message: Improving Customer Communications Accuracy During Outage Restoration at DTE Energy.”

Learn more about this session and our speaker below!

Session Description:

Outages, especially due to extreme weather events, are just as much a crisis for the customer as they are the utility. Today’s “always connected” customer has little tolerance for uncertainty and expects relevant, timely and accurate information to be available on the channel of their choice. Failure to do so can result in negative sentiments that lead to brand crisis – even if the operational response was effective.

Join DTE Energy as they share their current journey towards error free customer communications. Learn about the transition to a customer focused versus operational focused approach to outage communications, and what is included in the platform necessary to support it.

Together we’ll learn how DTE:

– Pivoted to customer-focused messaging

– Created a single “voice” communication that synchronizes channel updates and ensures consistency in timing and delivery

– Improved the timeliness and accuracy of delivering outage notifications

– Improved the accuracy in estimating time of restoration (ETR) and restoration completion – Lifted overall customer sentiments and satisfaction

Speaker: Joyce LePage, IT Manager, Enterprise Data and Analytics (DTE Energy)

Joyce is responsible for management of DTE Energy’s Enterprise Data & Analytics group after establishing the group mid-2018. She is responsible for the operation and expansion of the company’s cloud Data Platform, strategic data stores, data services, introduction of analytic and visualization tools, maturation of the business capability in data sciences and the implementation of a comprehensive Data Governance program. 

______________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, March 14 at 11:00 AM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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[Kevin Praet (Adm)]

Hey @Luis ,

Thanks for reaching out! You can find a copy of our presentation deck along with the recording in our library HERE.

If you run into any issues feel free to send me a message directly.

Thanks!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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Original Message:
Sent: 02-23-2023 10:19
From: Luis Selvera
Subject: Final Reminder! Tomorrow’s (February 15) Community Conversation + Teams Link

Hi Kevin,

Will “Distribution Pole Failure Prediction”  presentation deck be shared in the Library?

Thank you,

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Luis Selvera
Machine Learning Engineer 2
CPS Energy
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Original Message:
Sent: 02-14-2023 10:30
From: Kevin Praet
Subject: Final Reminder! Tomorrow’s (February 15) Community Conversation + Teams Link

Hello Grid Analytics Community Members,

I hope all is well! I just wanted to send one final reminder for tomorrow’s Grid Analytics Community Conversation (Wednesday, February 15 at 1:00 PM CT) where we have an exciting discussion planned around, “Distribution Pole Failure Prediction”  led by Tom Mahar, Principal Data Scientist at ComEd. As this discussion will be interactive, we encourage you to come prepared with questions and your insight. 

I’ve updated our existing calendar placeholder with our Microsoft Teams credentials and included below for your reference. In addition, I’ve also attached the placeholder to this message for easy download. If anyone does not have on their calendars or are having trouble downloading the placeholder please reach out to me at kpraet@utilityanalytics.com.

________________________________________________________________________________

Microsoft Teams meeting

Join on your computer, mobile app or room device

Click here to join the meeting

Meeting ID: 263 768 755 960
Passcode: nM2wqH

Download Teams | Join on the web

Or call in (audio only)

+1 920-393-6243,,320799928#   United States, Green Bay

Phone Conference ID: 320 799 928#

Find a local number | Reset PIN

Learn More | 19_meeting_ZDUwODg3MjAtYzg4Yi00MGMxLTg2MGUtNjlkYWUyNTMxYjg0@thread.v2&messageId=0&language=en-US” target=”_blank” rel=”noopener”>Meeting options

________________________________________________________________________________

Thanks and I look forward to connecting tomorrow!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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[Kevin Praet (Adm)]

Hey @Catherine ,

Thanks for your note on this! (I actually meant to include in my follow up). Please find a direct link below and let me know if there’s anything else Tom or I can provide.

https://arxiv.org/pdf/2207.08815.pdf

Thanks again!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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Original Message:
Sent: 02-22-2023 14:38
From: Catherine Izard
Subject: Recording for February 2023 Community Conversation + Next Month’s Details + Announcements

Thanks to @Tom for a very interesting presentation! I was wondering if you could please share a link to the paper you referenced on tree based vs DL methods on tabular data.

thanks!

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Catherine Izard
Manager, Data Science
National Grid
999-999-9999
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Original Message:
Sent: 02-21-2023 08:30
From: Kevin Praet
Subject: Recording for February 2023 Community Conversation + Next Month’s Details + Announcements

Hello Grid Analytics Community Members,

Thanks for attending the February 15, 2023 Grid Analytics Community Conversation! For those unable to attend, we missed you and look forward to seeing you online next month. During this Community Conversation, we were joined by Tom Mahar, Principal Data Scientist at ComEd who led a discussion around, “Distribution Pole Failure Prediction.”  

Please find the recording and presentation deck for this Community Conversation in the library. If you haven’t taken our post-meeting evaluation, please take a minute and complete it at the following link: https://www.menti.com/alzsa2umbfdw

1. Next meeting: March 15 (2023) at 1:00 PM CT  – 70 minute session

1. Topic: Consumers Energy is working to deliver a digital transformation to prepare for the grid of the future with breakthroughs in reliability & resiliency
2. Presentation with Q&A and open discussion led by the following speakers from Consumers Energy.

1. Chris Wisniewski, Vice President – Operations Performance
2. Amanda Gomez, Strategy Manager
3. Brad Steere, Director of Agile Analytics
4. Sarah Green, Data & Analytic Services Manager
5. Chelsea Szpond, Sr. Quality Systems Analyst

[Kevin Praet (Adm)]

Hello Safety Analytics Community Members,

I hope all is well! We are one week away from our February (2023) Safety Analytics Community Conversation and want to get you excited about the session taking place. On Tuesday, February 28 at 2:00 PM CT, we’ll be joined by Bert Hargesheimer, VP Operational Support Services at CPS Energy who will be leading a discussion around,“Part 1: Serious Injuries and Fatalities (SIF) Benchmarking and Community Discussion.” As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

Learn more about this session and our speaker below!

Session Description:

CPS Energy has been exploring safety metrics that help to create a better picture of safety performance in an effort to better inform leaders in where time spent making improvements will be most valuable. There are many ways to look at injury severity; DART, OSHA Severity Rate among others. Serious Injuries and Fatalities (SIF) is an emerging trend with some varying definitions. We’ve done a survey to get information from utilities regarding what metrics they’re using and we’ll share the results and then have a short discussion about interest in longer term benchmarking safety metrics with this group.

Speaker: Bert Hargesheimer, VP Operational Support Services at CPS Energy

Bert Hargesheimer has spent 30 years leading various teams in Operations, Customer Service, Sales, and Administration.  At CPS Energy, Bert oversees the Enterprise Safety, Facilities, Fleet and Quality Assurance Teams.  

________________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Tuesday, February 28 at 2:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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Original Message:
Sent: 02-01-2023 14:07
From: Kevin Praet
Subject: Upcoming February (2023) Community Conversation

Hello Safety Analytics Community Members,

I hope all is well! With February just kicking off, I wanted to reach out and get you excited for our February (2023) Safety Analytics Community Conversation. On Tuesday, February 28 at 2:00 PM CT we’ll be joined by Bert Hargesheimer, VP Operational Support Services at CPS Energy who will be leading a discussion around, “Part 1: Serious Injuries and Fatalities (SIF) Benchmarking and Community Discussion.” I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
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[Kevin Praet (Adm)]

Hello Enterprise Analytics Community Members,

I hope all is well! We are one week away from our February (2023) Enterprise Analytics Community Conversation and want to get you excited about the session taking place. On Thursday, February 23rd at 1:00 PM CT, we’ll be joined by the following speakers who will be leading panel themed discussion around the topic, “Creating an Analytics Academy.”

As this discussion will be interactive, we encourage you to come prepared with questions and your insight.

• Ankush Agarwal, Director, Grid T&D Analytics, Exelon

• Po-Chen Chen, Data Science Mnaager, Exelon

• Brad Steere, Director Operations Analytics, Consumers Energy

• Sarah Green, Data & Analytic Services Manager, Consumers Energy

• Prasenjit Shil, Manager, Digital Innovation, Ameren

• Ann Toy, Lead Business Translator, Enterprise Analytics, Evergy

Learn more about this session and our speakers below!

Session Description:

Several Utility Members have created an analytics academy within their organization for training and certifications for internal employees. Learn how these utlities get their employees up to speed on analytis within their organizations and how they worked to set-up their analytics academies.

Speaker: Ankush Agarwal, Director, Grid T&D Analytics, Exelon

Ankush Agarwal is an innovative data analytics leader, with expertise in developing word-class analytics programs to enable a data-driven culture and transform operational and risk business functions. Recently named the director of Infrastructure Analytics at Exelon, Ankush is responsible for collaborating with business leaders and experts across the Exelon family of companies to develop and deploy an overall Infrastructure Grid T&D analytics strategy and platform.

Speaker: Po-Chen Chen, Data Science Mnaager, Exelon

Po-Chen Chen is currently the Manager of Data Science in the Infrastructure and Safety Analytics team in Exelon Corporation. Po-Chen has background in data science, power system engineering, and IT.

Speaker: Brad Steere, Director Operations Analytics, Consumers Energy

Brad Steere is the Director of Operations Analytics at Consumers Energy. Brad leads a team that enables the Analytics journey for CE Operations. His team is responsible for delivering transformational data and technology products that enable Consumers Energy to make better decisions while streamlining the use of technologies in the emerging environment. 

Speaker: Sarah Green, Data & Analytic Services Manager, Consumers Energy

Sarah Green is the Data & Analytic Services Manager for Consumers Energy, leading the team responsible for the company’s overall analytic strategy, reporting and analytic platforms, and data and analytics talent enablement. She has been working in the data space for nearly a decade.  

Speaker: Prasenjit Shil, Manager, Digital Innovation, Ameren

Prasenjit is actively shaping the future of the electric grid, utility operation and decision making through analytics, Lean/Continuous improvement, innovation and disruption. He Influences strategic decision making by providing predictive and descriptive analysis.

Speaker: Ann Toy, Lead Business Translator, Enterprise Analytics, Evergy

Ann Toy is a Lead Business Translator in the BI and Data Analytics team at Evergy. As part of her role, she continues to facilitate, promote and support cross enterprise analytics and automation, and upskilling the organization including launching and supporting Evergy Analytics University as well as other learning opportunities to Evergy employees.

_______________________________________________________________________________________________________________________________________________

A calendar placeholder for this community conversation was sent out via my alternate email address (kpraet@sg.utilityanalytics.com). I’ve noticed these invites can sometimes be flagged as spam, so please check your junk folders if you’re not seeing right away. For your convenience I have also attached the placeholder to this message as an easy download. If you are not seeing a placeholder on your calendar for Thursday, February 23 at 1:00 PM CT, or are having trouble downloading the placeholder from this message, please reach back out to me so I can be sure you are forwarded the invite an alternate way.

Thanks and I look forward to connecting next week!

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Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————
——————————————-
Original Message:
Sent: 02-01-2023 14:05
From: Kevin Praet
Subject: Upcoming February (2023) Community Conversation

Hello Enterprise Analytics Community Members,

I hope all is well! With February just kicking off, I wanted to reach out and get you excited for our February (2023) Enterprise Analytics Community Conversation. On Thursday, February 23 at 1:00 PM CT we’ll be joined by the following speakers who will be leading a panel themed discussion around, “Creating an Analytics Academy.”

– Ankush Agarwal, Director, Grid T&D Analytics (Exelon)

– Po-Chen Chen, Data Science Mnaager (Exelon)

– Brad Steere, Director Operations Analytics (Consumers Energy)

– Sarah Greene, Data & Analytic Services Manager (Consumers Energy)

I’ll be providing more information on this session, including our Microsoft Teams credentials, one week prior to our meeting but you can always learn more about each of our upcoming Community Conversations on our Events Page HERE.

If you have any questions in the meantime please reach out to me at kpraet@utilityanalytics.com.

 

Thanks!

——————————
Kevin Praet
Membership Coordinator
Utility Analytics Institute (UAI)
Boulder CO
315-440-3033
——————————