#Customer Experience – Utility Analytics Training

Creating Excellence in Customer Experience Analytics at Salt River Project

Arizona-based Salt River Project (SRP) is one of the oldest municipal utilities in the United States, but the water and electricity service provider takes anything…

Jay Hodgkins May 6, 2024

How Data Analytics Helped CPS Energy Launch a Growing Customer Experience Initiative

As the nation’s largest community-owned electric and gas utility, San Antonio-based CPS Energy is at the vanguard among municipal utilities, growing data management and analytics…

Jay Hodkins March 26, 2024

Beyond Billing Data: The Transformative Power of a Data-Driven Customer Experience

Today’s utilities industry landscape demands a deeper understanding of customers, and data is the key! By embracing a modernized data-driven customer experience, utilities can reveal…

By Ben Higa, Patricia Evanno & Frederike Dubeau February 19, 2024

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